Information Technology Support Engineer

SISL Global; Paris; On-site; EUR 34,000 - 52,000; Full time

Job summary

SISL Global is seeking a L2 Desktop Support Technician in Paris to deliver advanced technical support and software/hardware troubleshooting for end users across the organization.

You will install and maintain OSes, assist with network connectivity, and mentor junior technicians while adhering to IT security policies and best practices.

Qualifications

• Associate's or Bachelor's degree in IT or related field.
• 2–4 years in desktop support or similar role.
• Strong knowledge of Windows and Mac operating systems.
• Experience with Active Directory, group policies, and user management.
• Familiarity with remote desktop tools and support software.
• Excellent problem solving and communication skills.
• Relevant certifications such as CompTIA A+, Network+, or MCSD are a plus.

Responsibilities

• Provide second‑level technical support for desktop/laptop hardware, software, and peripherals.
• Install, configure, and maintain operating systems and updates.
• Perform root cause analysis to identify recurring issues and solutions.
• Troubleshoot Windows and Mac break/fix problems.
• Assist with LAN/WAN, Wi‑Fi, and VPN connectivity issues.
• Collaborate with IT team on projects and upgrades.
• Maintain accurate records of work in the ticketing system.
• Provide remote support for home workers and field staff.
• Train and mentor junior technicians as needed.
• Adhere to IT policies, security, and best practices.
• Conduct routine maintenance to ensure optimal equipment performance.

Skills

Windows OS

Mac OS

Active Directory

Group Policy

Remote Desktop

VPN

Office 365

Troubleshooting

Communication

Education

IT degree (Associate/Bachelor)

Tools

Ticketing systems

Job description

The L2 Desktop Support Technician is responsible for providing advanced technical support and

troubleshooting to end-users. This role involves addressing complex issues, maintaining hardware and software systems and ensuring optimal performance and user satisfaction.

Key Responsibilities:

• Provide Second-level technical support for desktop/laptop hardware, software, and peripheral issues.
• Install, configure, and maintain operating systems, software applications, and system updates.
• Perform root cause analysis to identify recurring technical problems and develop solutions.
• Excellent in troubleshooting break/fix issues of windows and mac computers
• Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
• Collaborate with IT team members on projects, upgrades, and implementations.
• Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system.
• Provide remote support and troubleshooting for users working from home or in the field.
• Train and mentor junior support technicians as needed.
• Ensure compliance with IT policies, security protocols, and best practices.
• Perform routine maintenance and inspections to ensure optimal performance of equipment
• Build and maintain strong relationships with end users and ensure user satisfaction

Qualifications:

• Associate's or bachelor’s degree in information technology, Computer Science, or related field, or equivalent work experience.
• 2-4 years of experience in a desktop support or similar role.
• Strong knowledge of Windows and Mac operating systems.
• Proficiency with Microsoft Office Suite and other common software applications.
• Experience with Active Directory, group policies, and user account management.
• Familiarity with remote desktop tools and support software.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support