L2 Desktop Support Technician: Remote & Onsite

SISL Global; Paris; On-site; EUR 32,000 - 42,000; Full time

Job summary

SISL Global is seeking an L2 Desktop Support Technician in Paris to deliver advanced technical assistance to end users. The role involves diagnosing complex problems, maintaining desktops and software, and ensuring peak performance and user satisfaction.

Responsibilities include second-level support, OS installation and updates, root-cause analysis, and remote assistance for remote or field users. Strong AD/GP knowledge and teamwork are essential.

Qualifications

• Bachelor’s or equivalent IT education or experience.
• 2–4 years in desktop support or similar role.
• Proficient with Windows and Mac OS.
• Familiar with AD, group policies, and user management.

Responsibilities

• Provide second-level desktop/laptop hardware and software support.
• Install, configure, and maintain operating systems and software updates.
• Perform root cause analysis and resolve recurring problems.
• Troubleshoot Windows and Mac issues efficiently.
• Assist with network connectivity: LAN/WAN, Wi‑Fi, VPN.
• Collaborate with IT team on projects and upgrades.
• Maintain accurate ticket records and resolutions in the system.
• Provide remote support for home-based or field users.
• Mentor junior technicians as needed.
• Ensure IT policies and security protocols are followed.
• Perform routine maintenance to optimize equipment performance.
• Build strong relationships with end users and ensure satisfaction.

Skills

Windows OS

MacOS

Troubleshooting

Customer support

Remote support

Communication

Education

Associate's or bachelor's degree in IT

Equivalent work experience

Tools

Active Directory

Group Policies

Ticketing system

Job description

SISL Global is seeking an L2 Desktop Support Technician in Paris to deliver advanced technical assistance to end users. The role involves diagnosing complex problems, maintaining desktops and software, and ensuring peak performance and user satisfaction.

Responsibilities include second-level support, OS installation and updates, root-cause analysis, and remote assistance for remote or field users. Strong AD/GP knowledge and teamwork are essential.