Desktop Support Engineer -Backfill

Blupace Tech; Le Chesnay-Rocquencourt; On-site; EUR 32,000 - 46,000; Full time

Job summary

Blupace in Paris is seeking a Desktop Technician to provide day-to-day local and remote desk support, handle incoming calls, troubleshoot hardware, software, and apps, and document steps in the ticketing system. The candidate will also facilitate resolution with supervisors to ensure consistency across shifts.

The role requires 3+ years IT experience, a Bachelor in Computer Science, and certifications such as CompTIA A+ or MCP.

Qualifications

• Bachelor Degree or equivalent in Computer Science or related field.
• CompTIA A+, MCP or better.
• Minimum of 18 months’ IT experience.
• Windows 7-10, Active Directory, GPOs, MS Office 365, PC hardware, AV solutions, Helpdesk systems.
• Mobile device management including iOS and Android devices, encryption solutions, AD-based management.

Responsibilities

• Provide first/second level contact and problem resolution for customer issues.
• Work with vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot Windows XP/7/8/10 and Office 2010+.
• Support printers, PC hardware, and peripherals; basic Mac knowledge helpful.
• Assist in network and workstation hardware/software troubleshooting.
• Collaborate in a project-based environment with flexibility and teamwork.

Skills

IT support

Troubleshooting

Customer service

Communication

Teamwork

Multitasking

Education

Bachelor's degree in Computer Science

Tools

Active Directory

GPOs

MS Office 365

Helpdesk ticketing systems

Mobile Device Management

iOS

Android devices

Enterprise encryption solutions

Job description

Blupace is a world-class IT development company that strives to improve its processes constantly. The company has been in business since 2008 and employs over 160+ people in more than 4 countries. Blupace provides innovative software solutions for businesses of all sizes, with a focus on Web & Mob Applications, e-commerce websites, data & Analytics , Field services and more. We are passionate about developing innovative technology solutions that make a difference. We have the expertise and experience to provide custom-tailored solutions for your business, whatever your field may be. Our team is dedicated to providing you with the best possible service, and we are always looking for new ways to improve our products and services. We operate in different locations which includes UK, France, Germany and Belgium.

• Where you’ll be working: Looking for Desktop Support Engineer -Dispatch & SV visit
• Location -Paris
• Band 2 role
• No Sponsorship provided for this role.
• Language - French - B2/C1 proficiency as a mandate
• Required Exp. -3+ yrs

Job Description

Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.

Position Responsibilities and Functions

• Provide first/second level contact and problem resolution for customer issues.
• Work with vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating system, to support Apple pc users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Candidate Required Minimum Qualifications and Skills

• Bachelor Degree or equivalent in Computer Science or related field.
• CompTIA A+, Microsoft Certified Professional (MCP) or better.
• Minimum of 18 months’ years of IT experience.
• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting and problem solving skills.
• Proven ability to multi-task, effectively determine priorities and meet SLA’s.
• Excellent communication relationship-building and internal customer service skills.
• Adaptable and flexible in a fast-changing industry and work environment.
• Willing to work off-hours and weekends when required for projects or emergency support.