Desktop Engineer L1

Iron Systems, Inc; Toussieu; Hybrid; EUR 30,000 - 42,000; Full time

Job summary

Iron Systems, Inc. in France seeks an IT Desktop Support Technician to provide onsite and remote end-user support across locations. You will manage PC, VDI Host, and Mobile Device support, plus printing issues and IMAC activities.

Strong Windows 10/11 administration, MS Office/O365 troubleshooting, hardware diagnostics, and good English/French communication are required. Documentation and asset management are part of the role.

Qualifications

• Expertise on Windows 10/11 administration.
• Strong troubleshooting of MS Office, O365 and OS-related issues.
• Hardware troubleshooting for PCs and peripherals including print/scan.
• Experience with Windows imaging and deployment methods (Autopilot, Intune).
• Knowledge of VPN issues and mobile device management support.
• Good communication in English and native language; French is implied.
• Familiarity with SCCM and Office 2016 upgrades is a plus.

Responsibilities

• Provide onsite and remote support to end users across assigned locations.
• Deliver PC, VDI Host (user-facing), and Mobile Device Support per service requirements.
• Provide printing service support and troubleshoot print/scan issues.
• Manage break-fix activities for hardware and software incidents.
• Perform device swaps and IMAC for PCs, laptops, and peripherals.
• Support desktop applications and local software installations when remote deployment fails.
• Assist in IT asset management, inventory control, and asset return processes.
• Coordinate loan and tracking of IT equipment and accessories.
• Install, inspect, test, and troubleshoot wiring, cables, and connectivity.
• Document service activities and ensure proper status updates and sign-offs.

Skills

Windows 10/11 admin

MS Office / O365 troubleshooting

PC & peripherals troubleshooting

Mobile Device Support

Printing/Scanning device support

VPN troubleshooting

SCCM knowledge (basic)

Hardware diagnostics

Remote and on-site support

Tools

Dell laptops/desktops hardware issues

MS Teams

Intune deployment experience

Job description

• Provide onsite and remote support to end users across assigned locations.


• Deliver PC, VDI Host (user-facing), and Mobile Device Support in line with defined service requirements.


• Provide Printing Service Support and troubleshoot print and scanning device issues.


• Manage break-fix activities for hardware and software incidents.


• Perform device swaps and IMAC (Install, Move, Add, and Change) activities for PCs, laptops, and peripherals.


• Support desktop applications and local software installations when remote deployment is unsuccessful.


• Facilitate new technology implementations, including device setup, configuration, and user training.


• Support VIP users and provide dedicated meeting-room technology support.


• Assist in IT asset management, inventory control, and asset return processes.


• Coordinate the loan and tracking of IT equipment and accessories.


• Support business events and end-user workplace technology requirements.


• Provide hands-and-feet support for network and server teams under SME/SOP guidance.


• Install, inspect, test, and troubleshoot wiring, cables, and connectivity issues as required.


• Document service activities, maintain accurate records, and complete all administrative tasks associated with assigned tickets.


• Ensure timely acceptance, execution, and closure of service requests with appropriate status updates and sign-offs.


• Promote user awareness by sharing IT best practices, tips, and troubleshooting guidance.


• Maintain, upgrade, and replace hardware and software systems as required.

Key Responsibilities

• Provide onsite and remote support to end users across assigned locations.


• Deliver PC, VDI Host (user-facing), and Mobile Device Support in line with defined service requirements.


• Provide Printing Service Support and troubleshoot print and scanning device issues.


• Manage break-fix activities for hardware and software incidents.


• Perform device swaps and IMAC (Install, Move, Add, and Change) activities for PCs, laptops, and peripherals.


• Support desktop applications and local software installations when remote deployment is unsuccessful.


• Facilitate new technology implementations, including device setup, configuration, and user training.


• Support VIP users and provide dedicated meeting-room technology support.


• Assist in IT asset management, inventory control, and asset return processes.


• Coordinate the loan and tracking of IT equipment and accessories.


• Support business events and end-user workplace technology requirements.


• Provide hands-and-feet support for network and server teams under SME/SOP guidance.


• Install, inspect, test, and troubleshoot wiring, cables, and connectivity issues as required.


• Document service activities, maintain accurate records, and complete all administrative tasks associated with assigned tickets.


• Ensure timely acceptance, execution, and closure of service requests with appropriate status updates and sign-offs.


• Promote user awareness by sharing IT best practices, tips, and troubleshooting guidance.


• Maintain, upgrade, and replace hardware and software systems as required.

Requirements & Skills:

• Expertise on windows 10/11 administration.


• Good troubleshooting skills on MS Office, O365, Internet Explorer and other Operating system related issues.


• Knowledge of PC and peripheral Hardware troubleshooting (including print & scanning devices).


• Hands on Experience on MS Office upgrades / deployments.


• Working knowledge on Dell laptops/Desktops hardware issues.


• Troubleshooting Office issues.


• Knowledge in troubleshooting VPN related issues.


• Mobile Device Management support.


• Experience on Windows Imaging process using deployment method( Autopilot, Intune , customization )


• Experience in Data Migration tools and O365 One drive.


• Knowledge on one drive.


• Basic knowledge of Network and Server Administration.


• Good communication skills.


• Verbal and written proficiency in Native + English language.

Good-to-Have Skills

• SCCM Knowledge ( Basic L1 )


• Experience on Office 2016 upgrades / Deployments ( Limited to Windows Installer (MSI), security and Non security updates )


• Microsoft windows 10/11 Certification.


• MAC iOS Knowledge

Additional Requirements:

• EUC L1 side experience; Windows 10/11, MS Teams.


• Conversational German; site-visit staff bilingual (DE + EN).


• Plant, refinery or chemical-park experience.


• Own laptop, console/patch cables, tools, licensed antivirus.


• Registered workers with valid work authorization.