Desktop Support Engineer

Astreya; France; On-site; EUR 42,000 - 54,000; Full time

Job summary

Astreya is seeking a Desktop Support engineer with 4-7 years of onsite experience across office and factory environments. You will handle break/fix, deployments, and support for laptops/desktops, rugged factory devices, printers, handheld scanners, and conference room A/V equipment.

You will work via ITSM processes, use SCCM, IT Shop, and Nexthink for endpoint visibility, and apply strong Windows and basic networking skills to restore services quickly.

Qualifications

• 4-7 years of onsite desktop support experience in office and factory environments.
• Proficient Windows troubleshooting and basic networking.
• Experience with ITSM incident/request management.
• Deployment support for laptops/desktops, rugged factory devices, printers, scanners, and A/V equipment.

Responsibilities

• Provide hands-on onsite support for laptops/desktops, rugged factory devices, printers, scanners, and conference room A/V systems.
• Monitor ticket queues and route tickets through ITSM tools.
• Perform incident management and root cause analysis for major incidents; drive issue prevention.
• Create and maintain SOPs, runbooks, and knowledge articles.
• Utilize SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency.
• Apply Windows troubleshooting and basic network diagnostics to restore services quickly.

Skills

Windows troubleshooting

Onsite desktop support

ITSM processes

SCCM

Nexthink

Printer support

A/V devices support

Networking basics

Tools

SCCM

IT Shop

Nexthink

Job description

We are seeking a Desktop Support engineer with 4-7 years of onsite desktop support experience across office and factory environments. The role covers break/fix and deployment support for laptops/desktops, rugged factory laptops, printers, handheld scanners, and conference room A/V devices. The technician will execute incidents/requests via ITSM processes, leverage tools like IT Shop, SCCM, Nexthink for endpoint visibility, and apply strong Windows plus basic networking troubleshooting to restore services quickly.

Key Responsibilities

• Provide hands-on onsite support (break/fix, deployments, escalations) for laptops/desktops, rugged factory devices, printers (HP/Lexmark), handheld scanners, and conference room A/V systems.
• Monitor ticket queues and assign tickets through ITSM tools;
• Perform incident management, RCA for major incidents, and drive issue prevention.
• Create and maintain SOPs, runbooks, and knowledge articles.
• Utilize tools such as SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency.
• Apply strong Windows troubleshooting skills and basic network diagnostics to restore services quickly.