Desktop EUC L1

Iron Systems, Inc; Courbevoie; On-site; EUR 42,000 - 65,000; Full time

Job summary

Iron Systems, Inc. is seeking a hands-on Desktop Support Technician to manage incidents end-to-end for Windows 10/11 devices in a Courbevoie, France environment. You will handle IMAC, deskside services, hardware break/fix, and remote management with standard OS images and office applications.

The role requires imaging Windows 11, SCCM/Intune expertise, AD/BitLocker, and ITIL familiarity. You will work at client sites, provide VIP support, and coordinate with MSPs for outages and escalations.

Qualifications

• Experience with Windows 10/11 imaging and reimaging via PXE boot.
• Hands-on hardware repair and replacement with vendor spare parts.
• Experience using SCCM, Software Center, and manual software installs.
• Knowledge of AD, Intune, BitLocker, VPN and Outlook administration.
• Familiarity with ITIL processes: Incident/Problem/Change/Service Request.

Responsibilities

• Manage desktop device incidents from start to resolution.
• IMAC and deskside support services and VIP site support.
• Configure, install, patch, and maintain desktops, OS images, and software.
• Monitor security profiles and anti-virus compliance on desktops.
• Provide conference room, remote desktop, and event support at customer locations.

Skills

Windows 10/11

Imaging Windows 11

SCCM/Software Center

Intune/AD/BitLocker

Outlook administration

ServiceNow / Service management

Education

AA or equivalent with electronics emphasis

Bachelor's degree preferred

Tools

SCCM

Intune

Active Directory

BitLocker

ServiceNow

VPN

Job description

• Manage desktop device (hardware, software, and connectivity) incidents through to resolution.
• Manage IMAC and deskside support services.
• Manage hard- and soft-break fix services for laptops and desktops.
• Provide Conference room support, Remote Desktop support and Event Support at the customer location
• Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on desktop (field user) devices for their entire lifecycle (including the remote management of desktop devices using appropriate tools).
• Support, manage, optimize, and maintain the configuration and installation of the desktop to include, but not be limited to, patch updates and hardware replacements with spares provided by the vendor.
• Analyze service desk calls for desktop devices and incident data to identify and advise customers of any potential user training requirements and automation.
• Ensure that each desktop device is installed with the appropriate desktop image.
• Manage desktop device (hardware and software) incidents through resolution.
• Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
• Provide VIP support for deskside issues per contract and be the point of contact at the site for all IT-related issues if no other IT support team is available, like for MI calls.

Responsibilities

• Manage desktop device (hardware, software, and connectivity) incidents through to resolution.
• Manage IMAC and deskside support services.
• Manage hard- and soft-break fix services for laptops and desktops.
• Provide Conference room support, Remote Desktop support and Event Support at the customer location
• Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on desktop (field user) devices for their entire lifecycle (including the remote management of desktop devices using appropriate tools).
• Support, manage, optimize, and maintain the configuration and installation of the desktop to include, but not be limited to, patch updates and hardware replacements with spares provided by the vendor.
• Analyze service desk calls for desktop devices and incident data to identify and advise customers of any potential user training requirements and automation.
• Ensure that each desktop device is installed with the appropriate desktop image.
• Manage desktop device (hardware and software) incidents through resolution.
• Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
• Provide VIP support for deskside issues per contract and be the point of contact at the site for all IT-related issues if no other IT support team is available, like for MI calls.

Requirements:

• Knowledge and experience on Windows 10/11 OS.
• Experience in imaging Windows 11 imaging/reimaging experience using Pxe boot.
• Worked on software installation using SCCM, Software Center, and manually.
• Needed hands-on experience replacing batteries and working with Dell technicians on hardware break-fix.
• Experience using Intune, AD, BitLocker.
• Experience in Outlook administration.
• Experience in Humanscale troubleshooting.
• Experience working in places that are engineering firms, large companies.
• Minimum 3-5 years of experience.
• Good to have knowledge in AD and smart hands-and-feet support.
• Good to have knowledge and experience of supporting MAC devices and tablets
• Experience with Service management tool—e.g., ServiceNow
• Should have good expertise on EUC tools, remote support tools, MS Office, and Outlook.
• It is preferable to have a good understanding of Lync, VPN, and mobile device support.
• Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management
• Associate degree (A.A.) or equivalent from a three-year college or technical school with an emphasis in electronics is required; Bachelor's Degree preferred.