Debt Collection Expert — Global Network & Performance Lead

Coface; Bois-Colombes; On-site; EUR 50,000 - 70,000; Full time

Job summary

Crofice? Coface is seeking a Debt Collection Expert to manage relationships across the collection network in France and internationally.

The role focuses on monitoring performance, coordinating with regional managers, and driving process improvements to safeguard collections outcomes. You will work closely with multiple stakeholders to share best practices, implement action plans, and ensure timely decisions while upholding Coface’s standards and client commitments.

Qualifications

• 5 years of experience in Debt Collection or equivalent.
• Master or Bachelor in Business Administration or equivalent University degree.
• Familiarity with Coface products and debt collection practices.

Responsibilities

• Take care of the relations with all collection entities.
• Follow up of the collection’s performance.
• Daily management of the collection network.
• Coordinate with regional Claims and collection managers and local collection managers.
• Organize workshops to improve processes and working methods.
• Share best practices within the collection network.
• Organize and prepare monthly calls with the regions.
• Support entities in making sensitive decisions.
• Promote Coface’s Debt Collection Services to clients and partners.
• Monitor the quality of service delivered by the collection entities.

Skills

Debt collection

Negotiation

Mediation

Coface product knowledge

Education

MBA / BA in Business Administration or equivalent

Tools

COP

INCA

Microsoft Office

SharePoint

Job description

Crofice? Coface is seeking a Debt Collection Expert to manage relationships across the collection network in France and internationally.

The role focuses on monitoring performance, coordinating with regional managers, and driving process improvements to safeguard collections outcomes. You will work closely with multiple stakeholders to share best practices, implement action plans, and ensure timely decisions while upholding Coface’s standards and client commitments.