Debt Collection Expert

Coface; Île-de-France; On-site; EUR 55,000 - 70,000; Full time

Job summary

Coface is seeking a Debt Collection Expert to join its Group collection team in France. You will manage the network with regional managers, drive monthly performance analyses, and coordinate tool-related enhancements. The role requires strong negotiation skills and a track record in debt collection.

You will interface with suppliers and clients, promoting Coface’s debt collection services and ensuring consistent service quality across regions. A university degree in business is preferred.

Qualifications

• 5 years of experience in Debt Collection or equivalent.
• Master or Bachelor in Business Administration or equivalent.
• Excellent negotiation and mediation skills.

Responsibilities

• Network management: collaborate with regional Claims and collection managers and organize workshops; share best practices.
• Reporting and Analysis: monthly analysis of collection results and portfolio reviews with countries.
• Coordination within the collection tool: work with COP, BT and reporting enhancements; participate in meetings with BT.
• Customer service: support tenders and promote Coface debt collection services; monitor service quality for key clients.

Skills

Debt Collection

Negotiation

Stakeholder management

Education

Master/Bachelor in Business Administration

Tools

COP

Atlas / Cofanet

INCA

Microsoft Office

SharePoint

Job description

At Coface, we make trade happen everyday.

Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world.

With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring — all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy.

Joining Coface means being part of a close-knit international organization, where your ideas matter. We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions.

Shape the future of trade with us.
Join our Happeners!

Taking care of the relations with all collection entities

• Follow up of the collection’s performance
  
• Daily management of the collection network

As part of the Group collection team, the Debt collection expert assumes various responsabilities

Network Management

• Implement a close collaboration with each regional Claims and collection managers/ local collection managers
• Organization of workshop in order to improve processes/ working methods
• Share best practices within the collection network
• Organization and preparation of the monthly calls with the regions
• Support entities in making sensitive decisions
• Make decisions within the Group delegation levels
• Ensure the effective internal coordination between collection entities
• Attend internal and external meetings with suppliers, customers, other group departments when required
• Promote the business line, resolve issues and discuss services and concerns

Reporting and Analysis: follow-up of the performance

• Monthly analysis of the collection results
• Organization of regular portfolio review with different countries
• Launch of specific action plans and follow-up to improve the performance
• Monitor the performance of legal services and maintain relationships with key suppliers.
• Follow up of sensitive files (crucial)

Coordination within the collection tool

• Close relation with product owner of COP and Implement a close cooperation with Business technology Team
• Development and enhancement of the reporting’s capability: specify new Debt Collection needs.
• Participation of meetings with BT to implement

Customer service:

• Take part in specific debt collection tender in order to support the collection entities and the Group specialties dept
• Promote Coface’s Debt Collection Services towards Clients / Prospects / Partners / Brokers
• Monitor the quality of service delivered by the collection entities for the most important clients in debt collection
• Handle complaints both internally and externally which are relevant to the department

Experience

• 5 year’s experience in Debt Collection industry or equivalent
• Master / Bachelor in Business Administration or equivalent University degree

IT systems

• COP
• Atlas / Cofanet
• INCA
• Microsoft office
• Sharepoint

Practices

• Debt Collection practices
• Knowledge of Coface’s products / conditions / provisions (especially Debt Collection)
• Excellent negotiation and mediation skills