Debt Collection Expert

Coface; Colombes; Hybrid; EUR 60,000 - 90,000; Full time

Job summary

Coface is seeking a Debt Collection Expert to join the group collection team in France. The role focuses on network management, performance reporting, and cross-functional coordination with regional managers, suppliers, and internal departments.

You will implement best practices, drive process improvements, and promote Coface Debt Collection Services to clients and partners. The ideal candidate has 5+ years in debt collection, a business degree, and strong negotiation and IT system skills,

Qualifications

• 5 years of experience in debt collection or equivalent.
• Master or Bachelor in Business Administration or equivalent.
• Proficiency with IT systems and Coface tools.
• Excellent negotiation and mediation skills.

Responsibilities

• Coordinate with regional Claims and collection managers; organize workshops to improve processes.
• Organize monthly calls with regions; share best practices; support sensitive decisions.
• Analyze monthly collection performance; launch action plans to improve results; monitor legal services.
• Coordinate within COP, Coface reporting tools and IT teams to enhance reporting capabilities.
• Support debt collection tenders and promote Coface’s Debt Collection Services; monitor service quality.

Skills

Debt collection

Negotiation

Mediation

IT systems

Microsoft Office

SharePoint

Coface products

Education

MBA/Bachelor in Business Administration

Tools

COP Atlas

Cofanet

INCAM

Microsoft Office

SharePoint

Job description

Taking care of the relations with all collection entities

• Follow up of the collection’s performance
• Daily management of the collection network

As part of the Group collection team, the Debt collection expert assumes various responsibilities

Network Management :

• Implement a close collaboration with each regional Claims and collection managers/ local collection managers
• Organization of workshop in order to improve processes/ working methods
• Share best practices within the collection network
• Organization and preparation of the monthly calls with the regions
• Support entities in making sensitive decisions
• Make decisions within the Group delegation levels
• Ensure the effective internal coordination between collection entities
• Attend internal and external meetings with suppliers, customers, other group departments when required
• Promote the business line, resolve issues and discuss services and concerns

Reporting and Analysis: follow-up of the performance

• Monthly analysis of the collection results
• Organization of regular portfolio review with different countries
• Launch of specific action plans and follow-up to improve the performance
• Monitor the performance of legal services and maintain relationships with key suppliers.
• Follow up of sensitive files (crucial)

Coordination within the collection tool

• Close relation with product owner of COP and Implement a close cooperation with Business technology Team
• Development and enhancement of the reporting’s capability: specify new Debt Collection needs.
• Participation of meetings with BT to implement

Customer service :

• Take part in specific debt collection tender in order to support the collection entities and the Group specialties dept
• Promote Coface’s Debt Collection Services towards Clients / Prospects / Partners / Brokers
• Monitor the quality of service delivered by the collection entities for the most important clients in debt collection
• Handle complaints both internally and externally which are relevant to the department

Experience5 year’s experience in Debt Collection industry or equivalentMaster / Bachelor in Business Administration or equivalent University degreeIT systemsCOPAtlas / CofanetINCAMicrosoft officeSharepointPracticesDebt Collection practicesKnowledge of Coface’s products / conditions / provisions (especially Debt Collection)Excellent negotiation and mediation skills