Datacenter Solutions Engineer - Field Install & Support

Super Micro Computer Spain, S.L.; Paris; Sur place; EUR 60 000 - 90 000; Plein temps

Résumé du poste

Supermicro is expanding its Service Department for the Netherlands branch in s‑'Hertogenbosch. As a Datacenter Solution Engineer you will perform racking, installation of server hardware, network equipment, and cable routing (copper and fiber optic).

You will deliver technical support for installed equipment (hardware and software), assist the Solutions Manager, and contribute to the service desk handling support tickets.

Qualifications

• Minimum 5 years of experience servicing complex x86 systems and components in a datacenter environment.
• Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, or comparable level obtained through experience (Dutch MBO4 acceptable).
• Strong written and verbal communication skills; excellent command of English; Dutch a plus.
• Good understanding of Windows and Linux environments.
• Knowledge of scripting (Bash, PHP, Python, etc.) is a plus.
• Demonstrated hardware system analytics and diagnostics skills, with understanding of BIOS, drivers, and application loads.
• Ability to work in a challenging, dynamic, fast‑paced environment; solution‑oriented, team player with prompt issue escalation and proactive solution driving.
• Emphasis on break/fix and on‑site customer service.
• Hands‑on experience with enterprise‑grade server hardware.
• Residency within a 40 km radius of s‑'Hertogenbosch.

Responsabilités

• Perform physical installation, rack, stack, cabling, and networking of data center hardware.
• Assist/support the implementation of server, storage, and network equipment.
• Coordinate with the engineering team to ensure seamless integration of hardware solutions.
• Verify proper installation according to specifications.
• Conduct quality checks and test functionality after installation.
• Provide first‑line technical support to end users via telephone, email, and ticketing system.
• Escalate complex issues to higher‑level support teams when necessary.
• Be willing to travel internationally and locally for installations or data center support, including occasional extended hours and weekend work.

Connaissances

x86 systems servicing

Datacenter hardware

Windows and Linux

Scripting (Bash, PHP, Python)

English communication

Formation

Bachelor’s degree in Computer Science/Engineering or equivalent (Dutch MBO4 acceptable)

Description du poste

Supermicro is expanding its Service Department for the Netherlands branch in s‑'Hertogenbosch. As a Datacenter Solution Engineer you will perform racking, installation of server hardware, network equipment, and cable routing (copper and fiber optic).

You will deliver technical support for installed equipment (hardware and software), assist the Solutions Manager, and contribute to the service desk handling support tickets.