Solution Engineer

Supermicro; Paris; Sur place; EUR 65 000 - 90 000; Plein temps

Résumé du poste

Supermicro is seeking a Datacenter Solution Engineer to join the Global Service Installation Team in the Paris region. You will perform racking, installation, cabling, and on-site support for data center hardware, while coordinating with engineering for seamless integration and performing quality checks.

You will provide first-line support, handle service tickets, and travel to customer sites both locally and internationally, including occasional extended hours.

Qualifications

• 5 years of experience in servicing complex X86 systems and components in a datacenter environment.
• Bachelor’s degree or Dutch MBO4 in Computer Science, Computer Engineering, and Electrical Engineering or comparable level obtained through experience.
• Strong written and verbal communication skills; excellent command of the English language, Dutch would be a plus.
• Good understanding of Windows and Linux environments.
• Knowledge of scripting (Bash, PHP, Python, etc.) is a plus.
• Demonstrated hardware system analytics and diagnostics skills, as well as a good understanding of how BIOS, drivers, and application loads can cause system issues.
• Ability to work in a challenging, dynamic, and fast‑paced environment. Must be solution‑oriented, a team player with the ability to identify and escal...
• Emphasis on break/fix and onsite customer service.
• Hands‑on experience with enterprise‑grade server hardware.
• You live within a radius of 40 km of ‘s‑Hertogenbosch.

Responsabilités

• Perform physical installation, rack and stack, cabling and networking of data center hardware.
• Assist/support in the implementation of server, storage and network equipment.
• Coordinate with the engineering team to ensure seamless integration of hardware solutions.
• Work with the engineering team to ensure hardware is installed correctly according to specifications.
• Perform quality checks and test functionality after installation.
• Provide first‑line technical support to end users via telephone, email and ticketing system.
• Refer complex issues to higher level support teams when necessary.
• Be willing to travel internationally and locally to carry out installations at customers or solve problems in data centers, which includes occasional extended hours and weekend work.

Connaissances

X86 servers

Networking hardware

Windows/Linux

Scripting (Bash, PHP, Python)

BIOS/driver diagnostics

On-site support

Travel willingness

English language

Formation

Bachelor’s degree in Computer Science/Engineering

Dutch MBO4 in CS/CE or related

Description du poste

About The Position

As a Datacenter Solution Engineer you will be part of the Supermicro Global Service Installation Team and help build a world‑class service organization. You will carry out racking and installation of server hardware, network equipment and cable routing of copper/fiber optic cables. You provide technical support for installed equipment with regard to hardware and software functionalities. You report to and assist the Solutions manager in the daily business and are also part of the service desk team that works on service tickets. You also assist with customer contact and carrying out hardware break fixes at customer locations.

Essential Duties and Responsibilities

• Perform physical installation, rack and stack, cabling and networking of data center hardware.
• Assist/support in the implementation of server, storage and network equipment.
• Coordinate with the engineering team to ensure seamless integration of hardware solutions.
• Work with the engineering team to ensure hardware is installed correctly according to specifications.
• Perform quality checks and test functionality after installation.
• Provide first‑line technical support to end users via telephone, email and ticketing system.
• Refer complex issues to higher level support teams when necessary.
• Be willing to travel internationally and locally to carry out installations at customers or solve problems in data centers, which includes occasional extended hours and weekend work.

Qualifications

• 5 years of experience in servicing complex X86 systems and components in a datacenter environment.
• Bachelor’s degree or Dutch MBO4 in Computer Science, Computer Engineering, and Electrical Engineering or comparable level obtained through experience.
• Strong written and verbal communication skills; excellent command of the English language, Dutch would be a plus.
• Good understanding of Windows and Linux environments.
• Knowledge of scripting (Bash, PHP, Python, etc.) is a plus.
• Demonstrated hardware system analytics and diagnostics skills, as well as a good understanding of how BIOS, drivers, and application loads can cause system issues.
• Ability to work in a challenging, dynamic, and fast‑paced environment. Must be solution‑oriented, a team player with the ability to identify and escal...
• Emphasis on break/fix and onsite customer service.
• Hands‑on experience with enterprise‑grade server hardware.
• You live within a radius of 40 km of ‘s‑Hertogenbosch.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.