Cybersecurity Customer Support Specialist

Hucency; Rouen; A distancia; EUR 28.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Vacation bonus

Transportation allowance

Stimulating and supportive environment

Descripción de la vacante

Hucency, a French company focused on human-centered cybersecurity, seeks a Customer Support Representative to join its Customer Success team at its Saint-Martin-du-Vivier headquarters near Rouen.

You will support clients in deploying and using cybersecurity awareness solutions, resolving technical issues, and delivering a high-quality customer experience. The role emphasizes practical problem solving and teamwork.

Formación

• Excellent interpersonal skills and active listening.
• You are organized and can manage priorities.
• You are comfortable with digital environments and learning new tools.
• You are interested in cybersecurity and willing to build a career in this industry.

Responsabilidades

• Deploy Hucency solutions for clients of all sizes and help them get started.
• Provide technical support via phone, email, and videoconference by addressing inquiries and resolving issues.
• Support small-account customers throughout their journey from implementation to daily use.
• Handle administrative follow-up for small accounts and ensure proper file management.
• Collaborate with internal teams by providing day-to-day technical assistance.

Conocimientos

Interpersonal skills

Active listening

Cybersecurity interest

Organized

Prioritization

Descripción del empleo

Hucency, a French company focused on human-centered cybersecurity, seeks a Customer Support Representative to join its Customer Success team at its Saint-Martin-du-Vivier headquarters near Rouen.

You will support clients in deploying and using cybersecurity awareness solutions, resolving technical issues, and delivering a high-quality customer experience. The role emphasizes practical problem solving and teamwork.