Customer Support Representative (M/F)

Hucency; Rouen; Remote; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Vacation bonus

Transportation allowance

Stimulating and supportive environment

Job summary

Hucency, a French company focused on human-centered cybersecurity, seeks a Customer Support Representative to join its Customer Success team at its Saint-Martin-du-Vivier headquarters near Rouen.

You will support clients in deploying and using cybersecurity awareness solutions, resolving technical issues, and delivering a high-quality customer experience. The role emphasizes practical problem solving and teamwork.

Qualifications

• Excellent interpersonal skills and active listening.
• You are organized and can manage priorities.
• You are comfortable with digital environments and learning new tools.
• You are interested in cybersecurity and willing to build a career in this industry.

Responsibilities

• Deploy Hucency solutions for clients of all sizes and help them get started.
• Provide technical support via phone, email, and videoconference by addressing inquiries and resolving issues.
• Support small-account customers throughout their journey from implementation to daily use.
• Handle administrative follow-up for small accounts and ensure proper file management.
• Collaborate with internal teams by providing day-to-day technical assistance.

Skills

Interpersonal skills

Active listening

Cybersecurity interest

Organized

Prioritization

Job description

Customer Support Representative (M/F) – Hucency is hiring

Job Title

Customer Support Representative (M/F)

Description

Hucency is a French company specializing in human-centered cybersecurity. We help organizations strengthen their digital security by directly involving their employees.

Our approach is based on four complementary pillars:

• Phishing and Vishing Audits to Assess Organizations' Vulnerability to Cyberattacks;
• Raising awareness of external threats (phishing, smishing, vishing, etc.) through tailored educational content;
• Preventing internal errors with real-time contextual assistance tools and an advisory chatbot;
• Tools to help CIOs and CISOs manage and support their teams, track their progress, and build a sustainable cybersecurity culture.

ISO 27001-certified, Hucency combines expertise, innovation, and educational methods to empower every employee to play an active role in cybersecurity.

Responsibilities

Hucency is looking for a Customer Support Specialist for a permanent position to join its Customer Success team, based at its headquarters in Saint-Martin-du-Vivier (76), near Rouen.

At the heart of our customer relationships, you will support our clients in the deployment and use of our cybersecurity awareness solutions. Your goal: to provide practical solutions, resolve technical issues, and ensure a high-quality customer experience.

Your Responsibilities

• Deploy Hucency solutions for clients of all sizes and assist them in getting started.
• Provide technical support via phone, email, and videoconference by responding to customer inquiries and resolving their issues.
• Support "small-account" customers throughout their journey, from the implementation of the solution to its day-to-day use.
• Handle the administrative follow-up for small accounts and ensure that their files are properly managed.
• Collaborate with internal teams, including support specialists and account managers, by providing them with day-to-day technical assistance.

Qualifications

• You are proficient with computer tools and comfortable working in digital environments.
• You are able to quickly understand how a technical solution works so that you can effectively support users.
• You have excellent interpersonal skills, are a good listener, and have a genuine desire to help customers.
• You are organized, thorough, and know how to manage your priorities.
• You're interested in cybersecurity and want to build a career in an innovative industry.

What will set you apart? Your curiosity, your commitment to service, and your ability to find practical solutions to customers' problems.

• Contract: Permanent contract – 39 hours per week
• Company Health Insurance Plan
• Vacation Bonus
• Contribution toward transportation costs
• A stimulating and supportive work environment, as part of a team dedicated to cybersecurity

Job Type

Full-time

Sector

IT and Network Security

Job location

313 Édouard Delamare Deboutteville Street, Saint-Martin-du-Vivier, Normandy, 76160