Customer Support Engineer - Corbeil Essonnes

KLA; Montbonnot-Saint-Martin; Hybride; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading semiconductor company based in France is seeking a Customer Service Engineer. The role involves servicing complex capital equipment and ensuring customer satisfaction. Candidates should possess a Master's or Bachelor's degree with relevant experience, and have strong troubleshooting abilities in technical fields. Fluency in both French and English is essential for communication with clients. This opportunity offers a dynamic work environment with travel to client sites across France.

Qualifications

• Master's Level Degree or Bachelor's Level Degree with 2 years related work experience.
• Experience in semiconductor or electronic industry is a plus.

Responsabilités

• Responsible for customer service activities at customer sites.
• Represents the company and ensures customer satisfaction.
• Assures operational quality of equipment.
• Coordinates actions to minimize downtime.
• Assists Installation Engineers as needed.

Connaissances

Troubleshooting in software and electronics

Excellent presentation skills

Analytical and problem solving skills

Customer relation skills

Teamwork skills

Fluency in French

Fluency in English

Formation

Master's Level Degree

Bachelor's Level Degree with 2 years experience

Description du poste

Description

Preferred Qualifications

This job opportunity is primarily to service a customer in Corbeil-Essonnes (60%) as well as punctual travel to Tours and Caen (20% combined) and other customers across France.

Your Responsibilities

• Responsible for customer service activities associated with updating, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer sites.
• Represents the company to the customer and assumes accountability for customer satisfaction with service.
• Assures operational quality of system equipment.
• Coordinates actions with customers to minimize down time.
• May provide assistance to Installation Engineers in resolving problems.

What You Will Bring

• Ability to understand and troubleshoot problems in software and electronics, optics, mechanical, electro-mechanical and electro-optical systems to address on site customer problems.
• Excellent presentation and communication skills
• Excellent analytical and problem solving skills
• Excellent customer relation and teamwork skills
• Proficiency in French and English (both written and spoken)
• Experience in semiconductor or electronic industry is a plus

Minimum Qualifications

Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years.