Strategic CSM - SaaS for Data & AI Governance

Dastra; Paris; Hybride; EUR 40 000 - 47 000; Plein temps

Avantages offerts par ce poste

Meal vouchers

Health insurance

Hybrid work model (2 remote days/week)

5 weeks paid leave

Résumé du poste

Dastra is a fast-growing European SaaS LegalTech company focused on data protection, compliance and AI governance. We are seeking a Customer Success Manager to own onboarding, implementation and long-term value for Mid-Market and Enterprise customers across France and international markets.

You will partner with Product, Sales and Tech teams, driving adoption, renewals and growth while ensuring a trusted customer relationship and measurable outcomes.

Qualifications

• 4+ years of experience in Customer Success, SaaS consulting or similar.
• Experience managing Mid-Market and Enterprise customers.
• Strong onboarding, implementation and adoption expertise.
• Excellent communication and stakeholder management skills.
• Autonomous and able to handle complex topics.

Responsabilités

• Lead onboarding and implementation projects.
• Manage Mid-Market and Enterprise customers as main contact.
• Drive customer success through regular reviews and follow-ups.
• Monitor usage, satisfaction and value.
• Identify renewal risks and secure renewals.
• Collaborate with Sales, Product and Tech teams.

Connaissances

Customer Success

SaaS

Onboarding

Implementation

Change management

Stakeholder management

Project management

Communication

Description du poste

Dastra is a fast-growing European SaaS LegalTech company focused on data protection, compliance and AI governance. We are seeking a Customer Success Manager to own onboarding, implementation and long-term value for Mid-Market and Enterprise customers across France and international markets.

You will partner with Product, Sales and Tech teams, driving adoption, renewals and growth while ensuring a trusted customer relationship and measurable outcomes.