Customer Success Manager - SaaS

Dastra; Paris; Hybride; EUR 40 000 - 47 000; Plein temps

Avantages offerts par ce poste

Meal vouchers

Health insurance

Paid leave 5 weeks

RTT days 10

Team events

Résumé du poste

Dastra is seeking a Customer Success Manager to own onboarding, implementation and long-term success for Mid-Market and Enterprise customers. You will translate complex data protection, compliance and AI governance needs into concrete use cases, acting as a trusted partner for customers.

You will collaborate with Customer Success, Sales, Product and Tech teams, stay proactive on adoption, renewals and growth opportunities, and report to leadership on portfolio health.

Qualifications

• 4+ years in Customer Success, SaaS consulting or similar roles.
• Experience with onboarding, implementation, adoption and change management.
• Strong communication and stakeholder management skills.

Responsabilités

• Lead onboarding and implementation projects.
• Manage a portfolio of Mid-Market and Enterprise customers.
• Drive customer success through regular follow-ups and business reviews.
• Identify growth opportunities with Account Managers.
• Share customer insights with Product and Tech teams.

Connaissances

SaaS expertise

Project management

Stakeholder management

Customer-focused

Onboarding

Description du poste

About Dastra

Dastra is a fast-growing SaaS platform dedicated to

About Dastra

Dastra is a fast-growing SaaS platform dedicated to data protection, compliance and AI governance.

Our mission is simple: turn complex regulatory requirements into clear, operational and actionable processes.

We help organisations manage their data and AI-related risks while enabling them to innovate with confidence.

As we continue to grow, we are looking for a Customer Success Manager to join our Customer Success team and support our customers throughout their journey with Dastra.

Why join Dastra?

• Join a fast-growing European SaaS LegalTech company
• Work with Mid-Market and Enterprise organisations on complex data, AI and compliance challenges
• Take ownership of a strategic customer portfolio
• Become a key expert on a sophisticated SaaS platform
• Work closely with Customer Success, Sales, Product and Tech teams
• Join an experienced, collaborative and ambitious team

Your role

As a Customer Success Manager, you will act as the project lead for your customers’ success with Dastra.

You will manage a portfolio of Mid-Market and Enterprise customers and cover the entire customer journey, with a strong focus on onboarding, implementation, product adoption and long-term customer success.

You will become a trusted partner and expert on the Dastra platform, helping customers translate complex business, technical and regulatory challenges into concrete use cases.

Your main objectives will be to:

• Successfully onboard and implement Dastra
• Drive product adoption and long-term engagement
• Support change management
• Demonstrate the value delivered by the platform
• Secure renewals and customer satisfaction
• Identify growth opportunities alongside Account Managers

Your responsibilities

• Lead onboarding and implementation projects
• Manage a portfolio of Mid-Market and Enterprise customers as their main point of contact
• Drive customer success through regular follow-ups and Business Reviews
• Monitor usage, satisfaction and value
• Anticipate risks and secure renewals
• Identify growth opportunities alongside Account Managers
• Build expertise in data protection, AI governance and compliance
• Share customer insights with Product and Tech teams

Your environment

You will join our Customer Success team and report to Jérôme, our Director of Operations and co-founder.

You will work closely with our Customer Success, Account Management, Sales, Product and Tech teams.

Our customers are mainly Mid-Market and Enterprise organisations, across French and international markets.

During your first 3 to 6 months, you will progressively build your expertise on Dastra, our methodology and your customer portfolio.

Who we're looking for

• 4+ years of experience in Customer Success, SaaS consulting, implementation, project management or a similar customer-facing role
• Strong understanding of SaaS environments, ideally involving complex or technical products
• Experience managing Mid-Market and/or Enterprise customers
• Experience with onboarding, implementation, adoption and change management
• Strong communication and stakeholder management skills
• Strong project management and organisational skills
• Customer-oriented, autonomous and comfortable with complex topics

Languages

• French: fluent, bilingual
• English: fluent, bilingual or native level
• German: fluent or bilingual proficiency would be a plus

Compensation & working conditions

• Around €40-47k gross/year + variable compensation, depending on experience
• Ideally based in Paris / Île-de-France
• Hybrid working model with 2 remote days per week
• 5 weeks of paid leave + 10 RTT days
• Meal vouchers and company health insurance
• Annual company seminar and regular team-building events

Recruitment process

• Introductory call with Julia, Talent Acquisition Specialist
• Interview with a member of the Customer Success team
• Interview with Jérôme, Director of Operations and co-founder
• Business case and presentation
• Reference check