Customer Success Manager • Sales

SoftwareOne; Paris; Hybride; EUR 45 000 - 65 000; Plein temps

Résumé du poste

SoftwareOne is seeking a Customer Success Delivery Manager in Paris with a hybrid work arrangement. You will maintain regular contact with an assigned portfolio of existing customers (Major Enterprise Accounts) and work closely with a team of Sales Operations Specialists to support needs, strengthen relationships, and ensure smooth operational processes.

You will also manage licensing in collaboration with cross‑functional teams and coordinate with Account Managers, Finance, Back Office, and

Qualifications

• Experience supporting sales teams to maintain client relationships.
• Ability to manage time, priorities, and a heavy workload with deadlines.
• Strong verbal and written communication with initiative and adaptability.
• Knowledge of operational policies and cross-functional processes.

Responsabilités

• Manage quote creation, order processing, and daily customer and partner requests.
• Provide licensing support in collaboration with cross‑functional teams to address customer needs.
• Work with internal stakeholders including Account Managers, Finance, Back Office, and Procurement to support end‑to‑end processes.
• Drive timely resolution of escalations by partnering with customers, account teams, and internal support teams.
• Develop knowledge of industry trends through ongoing training and collaboration with software publishers.

Connaissances

Customer success

Relationship building

Communication

Time management

Problem solving

Cross-functional collaboration

Description du poste

• Do you enjoy supporting sales teams and building strong, long‑term relationships with customers?
• Do you thrive in a dynamic environment where you can solve problems, collaborate across teams, and make a real impact?
• Interested in joiningaleading global software and cloud solutions provider helping organizations optimize technology and drive digital transformation?

Practical Information

Location: Paris France | Reports to: Team Lead Delivery Customer Success Manager | Work Arrangement: Hybrid | Visa Requirements: Valid Visa for France | Language Requirements: English and French at a professional level | Learn more: softwareone.com

As our Customer Success Delivery Manager you will help deliver an exceptional customer experience by maintaining regular contact with an assigned portfolio of existing customers (Major Enterprise Accounts). You will work closely with a collaborative team of Sales Operations Specialists to support customer needs, strengthen relationships, and ensure smooth operational processes.

Key R esponsibilities

• Manage quote creation, order processing, and daily customer and partner requests
• Provide licensing support in collaboration with cross‑functional teams to address customer needs
• Work effectively with internal stakeholders, including Account Managers, Finance, Back Office, and Procurement to support end‑to‑end processes
• Drive timely resolution of escalations by partnering with customers, account teams, and internal support teams
• Develop strong knowledge of industry trends through ongoing training and close collaboration with software publishers

• Do you enjoy supporting sales teams and building strong, long‑term relationships with customers?

• Do you thrive in a dynamic environment where you can solve problems, collaborate across teams, and make a real impact?

• Interested in joiningaleading global software and cloud solutions provider helping organizations optimize technology and drive digital transformation?

Practical Information

Location: Paris France | Reports to: Team Lead Delivery Customer Success Manager | Work Arrangement: Hybrid | Visa Requirements: Valid Visa for France | Language Requirements: English and French at a professional level | Learn more: softwareone.com

As our Customer Success Delivery Manager you will help deliver an exceptional customer experience by maintaining regular contact with an assigned portfolio of existing customers (Major Enterprise Accounts). You will work closely with a collaborative team of Sales Operations Specialists to support customer needs, strengthen relationships, and ensure smooth operational processes.

Key R esponsibilities

• Manage quote creation, order processing, and daily customer and partner requests

• Provide licensing support in collaboration with cross‑functional teams to address customer needs

• Work effectively with internal stakeholders, including Account Managers, Finance, Back Office, and Procurement to support end‑to‑end processes

• Drive timely resolution of escalations by partnering with customers, account teams, and internal support teams

• Develop strong knowledge of industry trends through ongoing training and close collaboration with software publishers

Job Requirements

• Demonstrated experience supporting sales teams to help acquire , retain , and grow customer relationships while maintaining strong client relations
• Proven ability to manage time, priorities, and daily workload efficiently, including handling high volumes of work and meeting tight deadlines
• Strong relationship‑building skills with clear verbal and written communication and the ability to work independently, show initiative, and adapt to change
• Solid understanding of operational policies, processes, and procedures, with experience in researching information, planning, and scheduling
• Highly motivated and results‑oriented, with a proactive and solutions‑focused mindset
• Detail‑oriented with the ability to break down complex tasks and a strong understanding of technology solutions

Company description

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.