Customer Success Manager - Flemish speaker

United States Digital Space LLC; Paris; Hybride; EUR 40 000 - 50 000; Plein temps

Avantages offerts par ce poste

Relocation support package

Meal Vouchers

Health insurance

Mobile phone and SIM

Onsite gym

Résumé du poste

the company is recruiting a Customer Success Manager to join the team and relocate to Belgium, based in Antwerp. You will manage client relationships across onboarding, activation, and growth, collaborating with Delivery, Sales, and Product teams.

The role requires experience in SaaS/digital products, strong stakeholder management, and fluency in French and English, with Dutch as a plus. Hybrid work pattern and potential relocation support are offered.

Qualifications

• Experience in Sales, Account Management, or Customer Success in SaaS/digital products.
• Strong knowledge of digital marketing strategy.
• Excellent stakeholder management and communication skills.

Responsabilités

• Serve as primary reference point for clients throughout lifecycle.
• Own onboarding from contract to go-live and ensure SLA alignment.
• Coordinate onboarding sessions and translate requirements to delivery briefs.
• Drive adoption, prevent churn, and identify upsell opportunities.
• Provide ongoing digital marketing and lead management expertise.
• Track key account metrics and report performance.

Connaissances

Account management

Onboarding ownership

SaaS/digital products

Stakeholder management

French fluency

English fluency

Dutch fluency

Description du poste

the company. Driving the AI revolution in automotive.

the company is Europe's leading sales and marketing technology company for the automotive sector. We build AI-powered tools: from CRM and inventory management to predictive analytics and digital advertising, that help manufacturers and dealerships sell smarter and deliver better customer experiences. 90% of European automotive manufacturers run on our SparK Platform, alongside 6,000+ dealerships across the continent.

We move fast, we think big, and AI is at the core of everything we do, not as a buzzword, but as the engine behind every product decision we make. We're building a team of people who are genuinely curious about AI, who experiment with it, push it, and find new ways to use it to solve real problems.

We're looking for a Customer Success Manager to join our Customer Success team to be based in our Antwerp office. This role would require a relocation to Belgium.

The Role

The Customer Success Manager role will cover a wide range of account management, onboarding, and client growth tasks, as it liaises with the Delivery, Sales, and Product teams. The Customer Success Manager will:

• Serve as the primary reference point for clients throughout their entire lifecycle with the company, taking full account management ownership.
• Own the customer onboarding journey from contract signature to successful product go-live, ensuring product activation aligns with the dealer’s digital strategy and signed SLA.
• Conduct structured onboarding sessions, translate client requirements into clear delivery briefs, and manage cross-functional execution.
• Drive adoption, prevent churn, and execute upselling/cross-selling activities to meet individual and team revenue goals.
• Provide ongoing digital marketing, lead generation, and lead management expertise using the DealerK Method.
• Track and report on key account metrics, including NPS, retention, time-to-go-live, and product adoption rates.

Requirements

Our ideal Customer Success Manager will have previous experience in Sales, Account Management, or Customer Success (ideally within a SaaS or digital product environment) and digital marketing strategy knowledge.

As well as:

• Previous experience in account management or customer success, with a strong plus for end-to-end customer onboarding ownership.
• Deep understanding of the B2B automotive dealer sector and web technologies (CMS, SEO concepts) or SaaS industry.
• Project management mindset with proven ability to bridge business requirements and technical delivery teams.
• Exceptional stakeholder management, communication, and relationship-building skills.
• Native Flemish speaker, fluency in French and English.
• A proactive, goal-oriented approach with a passion for digital technologies and automotive innovation.

Work Pattern and Location

• Permanent contract, full time
• Monday – Friday
• Hybrid role with occasional field trips
• Location: Antwerp

Benefits

• Salary range: 40k-50k depending on experience
• Commission plan: between 10 and 20% of fixed salary
• Relocation support package
• Meal Vouchers (for each day worked) 8€
• ECO Vouchers
• Hospitalisation Insurance
• Mobile phone and SIM
• Three days of onboarding in our Milan office, with evening team building event
• Bi-monthly appointment for collaboration days, with free breakfast in the office
• Modern centrally located office, with gym onsite
• Internal training paths and support with external education
• Diverse and dynamic environment, with plenty of opportunity to grow and make an impact
• Company benefits including discounts on famous brands

What You Can Expect From the Recruitment Process:

• HR interview - AI fluency assessment (English)
• Hiring Manager interview (French, Dutch)
• Peer interview / skills assessment (French, Dutch)
• C-level interview (English)

the company is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. Our company is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at the company are based on business needs, job requirements, and individual qualifications, without regard to race, colour, religion or belief, age, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.