Founders Associate: AI-Driven Customer Success & Growth

Jobtailor

London

Sur place

EUR 60 000 - 90 000

Plein temps

14 jours+

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Résumé du poste

Jobtailor is hiring for a customer success professional in France with English plus another language. You will own customer portfolios, drive adoption, manage renewals, and pursue upsell while preventing churn.

Learn customer businesses, translate needs into product requirements, and collaborate with engineering to ship AI-enhanced solutions. You’ll accelerate value delivery by leveraging AI prompts, HubSpot automations, and internal playbooks, shaping how the team operates and ensuring

Qualifications

Own your customer portfolio and drive proactive, high-value activities.
Translate customer problems into product requirements for engineers.
Demonstrate entrepreneurial mindset and ability to fix broken processes.
Communicate clearly with customers across markets in multiple languages.

Responsabilités

Own your customer portfolio end-to-end: answer questions, monitor relationship health, drive product adoption, manage renewals, pursue upsell, and prevent churn.
Become the expert on your customers’ businesses and usage of the product.
Use AI tools to create leverage and spend 60%+ time on proactive activities.
Translate customer problems into product requirements and ship solutions with engineers.
Drive feature adoption across the portfolio and build an adoption playbook.
Make customers wildly successful and support retention and expansion.
Build playbooks that shape team operations with frontline experience.