Customer Success Management Associate (French Speaking)

Moody's; Puteaux; On-site; EUR 65,000 - 90,000; Full time

Job summary

Moody’s is seeking a seasoned Customer Success professional to join our Analytics division in Île-de-France. You will lead post-sales client lifecycle, collaborate with Sales, Product and Strategy to maximize value and retention. You will build trusted relationships with clients across fixed-income and banking segments.

Fluent French and English are required; travel about 30% is expected to support strategic initiatives and executive-level product demonstrations.

Qualifications

• 3+ years in Customer Success, Account Management or another client-facing role, preferably in financial services.
• Strong knowledge of the French Banking industry, ideally with experience supporting fixed-income professionals.
• Ability to understand complex business concepts and processes, particularly credit risk use cases.
• Excellent written and verbal communication skills in both French and English, with the ability to deliver executive-level presentations and detailed product demonstrations.

Responsibilities

• Lead the post-sales client lifecycle, collaborating with sales colleagues and internal stakeholders to deliver client strategies and improve the overall customer experience.
• Drive client retention across an assigned book of business by building trusted, long‑term relationships.
• Map the customer journey and proactively guide clients to achieve their desired outcomes using Digital Content & Innovation solutions.
• Continuously assess client health and provide strategic guidance, product overviews, and best practice recommendations.
• Act as the central point of contact between clients and internal stakeholders, coordinating engagement and responses to client requests.
• Represent the Voice of the Customer through forums, customer satisfaction surveys, and feedback initiatives to enhance product quality and client experience.
• Position requires travel (approximately 30% of your time).

Skills

Client-facing

French banking knowledge

Bilingual FR/EN

Complex concepts understanding

Attention to detail

Interest in AI

Education

Master’s degree (Business/ Economics/ Finance)

Job description

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

Skills and Competencies

• At least 3 years of experience in Customer Success, Account Management or another client-facing role, preferably in financial services
• Strong knowledge of the French Banking industry, ideally with experience supporting fixed-income professionals
• Ability to understand complex business concepts and processes, particularly credit risk use cases
• Excellent written and verbal communication skills in both French and English, with the ability to deliver executive-level presentations and detailed product demonstrations
• Ability to work effectively both independently and collaboratively, with strong attention to detail
• Interest in exploring AI systems, developing responsible AI awareness, and using AI to improve processes and efficiency

Education

• Master’s degree in Business, Economics, Finance or a related discipline (preferred)

Responsibilities

• Customer Success is critical to our success, ensuring clients realise ongoing value from our solutions and services
• Lead the post-sales client lifecycle, collaborating with sales colleagues and internal stakeholders to deliver client strategies and improve the overall customer experience
• Drive client retention across an assigned book of business by building trusted, long‑term relationships
• Map the customer journey and proactively guide clients to achieve their desired outcomes using Digital Content & Innovation solutions
• Continuously assess client health and provide strategic guidance, product overviews, and best practice recommendations
• Act as the central point of contact between clients and internal stakeholders, coordinating engagement and responses to client requests
• Represent the Voice of the Customer through forums, customer satisfaction surveys, and feedback initiatives to enhance product quality and client experience
• Position requires travel (approximately 30% of your time)

About the Team

Our Customer Success team is responsible for ensuring clients achieve maximum value from Moody’s Analytics solutions while strengthening long‑term partnerships. The team works cross‑functionally with Sales, Product, and Strategy to deliver exceptional client experiences and drive retention and growth. By joining this team, you will play a key role in shaping client outcomes, influencing product evolution, and contributing to a high‑impact, client‑centric organisation.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law. Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.