Customer Success SMB

Ezus; Paris; Sur place; EUR 13 000 - 20 000; Plein temps

Avantages offerts par ce poste

Meal vouchers via Swile

50% transportation reimbursement

Coffee, tea & fresh fruit daily

Monthly team events & afterworks

Office in Paris 10th (Poissonnière)

Résumé du poste

Ezus is building a scalable Customer Success model and this end-of-studies internship lets you learn CS fundamentals with clients, then design automated journeys and playbooks that scale adoption and retention.

You’ll start by onboarding new clients, manage a Small/Low-Touch portfolio, and identify friction points across the journey. As you grow, you’ll design campaigns, host webinars, and structure scalable playbooks for the team.

Qualifications

• This end-of-studies internship is designed as a long-term opportunity.
• You’ll learn Customer Success fundamentals on the ground before taking ownership of scalable programs.
• You enjoy talking to clients as much as building processes and KPIs guide your work.

Responsabilités

• Own onboarding of new clients and activation on the platform.
• Manage a portfolio of Small and Low-Touch accounts: usage tracking, satisfaction, renewals.
• Identify recurring friction points and critical moments in the customer journey.
• Contribute to documentation: Help Center, guides, educational content.
• Design automated customer journeys for onboarding, adoption and retention.
• Build and run segmented communication campaigns based on behavior.
• Host webinars and create educational content to accelerate product adoption.
• Define and monitor customer health signals to prioritize actions.
• Structure playbooks so best practices scale across the team.

Connaissances

Customer Success

Growth

Operations

B2B SaaS

Analytical thinker

Ownership

Autonomy

FR/EN bilingual

Outils

HubSpot

Intercom

Notion

n8n

Make

ChatGPT

Claude

Description du poste

At Ezus, we’re building a scalable Customer Success model for hundreds of travel agencies. Your mission will be to help us design it.
To do that, you’ll first spend time with customers, understand what drives adoption and retention, and then transform those learnings into automated journeys, programs and playbooks that scale.

This end-of-studies internship is designed as a long-term opportunity: you’ll start by learning Customer Success fundamentals on the ground, before progressively taking ownership of scalable programs and automation initiatives. If things go well, the ambition is to grow the role together beyond the internship.

Your missions

Phase 1 — Learn from customers (first 4-6 months)

• Own the onboarding of new clients and ensure their activation on the platform

• Manage a portfolio of Small and Low-Touch accounts: usage tracking, satisfaction, renewals

• Identify recurring friction points and critical moments in the customer journey

• Contribute to documentation: Help Center, guides, educational content

Phase 2 — Build for scale (as you grow)

• Design automated customer journeys (onboarding, adoption, retention, expansion) grounded in what you’ve learned on the ground

• Build and run segmented communication campaigns based on customer behavior and usage

• Host webinars and create educational content to accelerate product adoption

• Define and monitor customer health signals to prioritize high-impact actions

• Structure playbooks so that best practices scale across the team

This is a newly created role and a unique opportunity for an end-of-studies intern to help shape how Customer Success scales at Ezus. Nothing is fully built yet. You’ll have the opportunity to shape how Customer Success scales at Ezus and leave a lasting impact on the way we support our customers.

A first experience or strong interest in Customer Success, Growth, or Ops in B2B SaaSYou enjoy talking to clients as much as building processes — both energize youAnalytical and organized: you drive by KPIs, not intuitionComfortable with modern tools, you’re excited by AI, automation and modern SaaS tools, even if you’re still learning (HubSpot, Intercom, Notion, n8n, Make, ChatGPT, Claude…)Fluent in French and English, written and spoken, an additional language is a plusWhat sets you apart Builder mindset: you create, test, iterateNatural ownership and autonomyYou want to build something that lasts, not just execute tasks What you’ll find at EzusCompetitive compensation based on your profile and experienceMeal vouchers through Swile50% reimbursement of your public transportation passCoffee, tea and fresh fruit available every dayMonthly team events and afterworks A centrally located office in the Poissonnière district, Paris 10And above all:A profitable, fast-growing startup (+80-100% y/y), self-funded (bootstrap).Central and friendly working environment in Poissonnière (Paris 10th arrondissement).Committed co-founders and an empowering entrepreneurial culture.An industry undergoing digital transformation with exciting challenges.A close-knit, passionate, and caring team.