Customer Success SMB (Internship)

Ezus; Paris; Sur place; EUR 12 000 - 19 000; Plein temps

Avantages offerts par ce poste

Meal vouchers Swile

Transport reimbursement 50%

Office in Paris 10e

Coffee, tea & fruit

Résumé du poste

Ezus is building a scalable Customer Success model and inviting an end-of-studies intern to help design and implement automated journeys, programs, and playbooks that scale. You will start by learning CS fundamentals with customers, then progressively take ownership of scalable programs and automation initiatives.

Phase 1 focuses on learning from customers and onboarding, with growth into designing journeys and campaigns as you grow, shaping CS at Ezus for the future.

Qualifications

• Experience or strong interest in Customer Success, Growth, or Ops in B2B SaaS.
• Enjoy talking to clients as much as building processes — both energize you.
• Analytical and organized: you drive by KPIs, not intuition.
• Comfortable with modern tools and AI, automation and SaaS tools (HubSpot, Intercom, Notion, n8n, Make, ChatGPT, Claude).
• Fluent in French and English, written and spoken.

Responsabilités

• Own the onboarding of new clients and ensure their activation on the platform.
• Manage a portfolio of Small and Low-Touch accounts: usage tracking, satisfaction, renewals.
• Identify recurring friction points and critical moments in the customer journey.
• Contribute to documentation: Help Center, guides, educational content.
• Design automated customer journeys (onboarding, adoption, retention, expansion).
• Build and run segmented communication campaigns based on customer behavior and usage.
• Host webinars and create educational content to accelerate product adoption.
• Define and monitor customer health signals to prioritize high-impact actions.
• Structure playbooks so that best practices scale across the team.

Connaissances

Customer Success

B2B SaaS

Analytical

Outils

HubSpot

Intercom

Notion

n8n

Make

ChatGPT

Claude

Description du poste

At Ezus, we’re building a scalable Customer Success model for hundreds of travel agencies. Your mission will be to help us design it.
To do that, you’ll first spend time with customers, understand what drives adoption and retention, and then transform those learnings into automated journeys, programs and playbooks that scale.

This end-of-studies internship is designed as a long-term opportunity: you’ll start by learning Customer Success fundamentals on the ground, before progressively taking ownership of scalable programs and automation initiatives. If things go well, the ambition is to grow the role together beyond the internship.

Your missions

Phase 1 — Learn from customers (first 4-6 months)

• Own the onboarding of new clients and ensure their activation on the platform
• Manage a portfolio of Small and Low-Touch accounts: usage tracking, satisfaction, renewals
• Identify recurring friction points and critical moments in the customer journey
• Contribute to documentation: Help Center, guides, educational content

Phase 2 — Build for scale (as you grow)

• Design automated customer journeys (onboarding, adoption, retention, expansion) grounded in what you’ve learned on the ground
• Build and run segmented communication campaigns based on customer behavior and usage
• Host webinars and create educational content to accelerate product adoption
• Define and monitor customer health signals to prioritize high-impact actions
• Structure playbooks so that best practices scale across the team

This is a newly created role and a unique opportunity for an end-of-studies intern to help shape how Customer Success scales at Ezus. Nothing is fully built yet. You’ll have the opportunity to shape how Customer Success scales at Ezus and leave a lasting impact on the way we support our customers.

Requirements

• A first experience or strong interest in Customer Success, Growth, or Ops in B2B SaaS
• You enjoy talking to clients as much as building processes — both energize you
• Analytical and organized: you drive by KPIs, not intuition
• Comfortable with modern tools, you’re excited by AI, automation and modern SaaS tools, even if you’re still learning (HubSpot, Intercom, Notion, n8n, Make, ChatGPT, Claude…)
• Fluent in French and English, written and spoken, an additional language is a plus

What sets you apart

• Builder mindset: you create, test, iterate
• Natural ownership and autonomy
• You want to build something that lasts, not just execute tasks

What you’ll find at Ezus

• Competitive compensation based on your profile and experience
• Meal vouchers through Swile
• 50% reimbursement of your public transportation pass
• Coffee, tea and fresh fruit available every day
• Monthly team events and afterworks
• A centrally located office in the Poissonnière district, Paris 10

And above all

• A profitable, fast-growing startup (+80-100% y/y), self-funded (bootstrap).
• Central and friendly working environment in Poissonnière (Paris 10th arrondissement).
• Committed co-founders and an empowering entrepreneurial culture.
• An industry undergoing digital transformation with exciting challenges.
• A close-knit, passionate, and caring team