Customer Service Specialist - French Speaker - Work from Sunny Portugal (Relocation Support Provided) (P)

Cross Border Talents; Biarritz; Sur place; EUR 25 000 - 32 000; Plein temps

Avantages offerts par ce poste

Relocation support

Flight reimbursement

Studio in Lisbon/Porto

Health & wellness initiatives

Paid training

Healthcare coverage

Social events

Career progression

Résumé du poste

Cross Border Talents is hiring a Customer Service Specialist fluent in French to join our international team in sunny Portugal. You will handle queries via phone, chat and email, provide accurate information, and log cases in CRM systems with diligent follow-up.

Relocation support is provided, including flight reimbursement after 6 months and a studio in Lisbon or Porto. The role offers a base salary plus performance bonus, with training and career progression in a friendly environment.

Qualifications

• French language proficiency (C2) and English (B2) proficiency.
• Strong communication and problem-solving skills.
• Willing to relocate to Portugal.
• Experience in customer service or hospitality is a plus.
• EU passport or Portuguese residency is required.

Responsabilités

• Handle customer queries via phone, chat and email in French.
• Provide accurate information and resolve issues with empathy.
• Log cases in CRM systems, follow-up, and track outcomes.
• Collaborate with team members to maintain service quality.

Connaissances

French language (C2)

English proficiency (B2)

Communication skills

Problem-solving skills

Willing to relocate

Description du poste

Customer Service Specialist - French Speaker - Work from Sunny Portugal (Relocation Support Provided) (P)

Job Openings Customer Service Specialist - French Speaker - Work from Sunny Portugal (Relocation Support Provided) (P)

About the job Customer Service Specialist - French Speaker - Work from Sunny Portugal (Relocation Support Provided) (P)

Live & Work in Portugal:

Looking for a change? This is your chance to take your career to the next level while enjoying life in one of the most beautiful countries in the world.Move to Portugal with full relocation support. Enjoy Mediterranean life while building your career in an international team.

Role Overview:

• Handle customer queries via phone, chat & email in French
• Provide accurate information and resolve issues with empathy
• Log cases in CRM systems, follow-up, and track outcomes
• Collaborate with team members to maintain service quality

Candidate Profile:

• French Fluent/C2 + B2 English proficiency
• Strong communication & problem-solving skills
• Willing to relocate to Portugal
• Customer service or hospitality experience is a plus
• EU passport or Portuguese residency card (must have)
• Flight reimbursement (up to 400 after 6 months)
  Studio in Lisbon or Porto (280/month incl. bills, deducted from payslip)
• Modern office spaces in city centers, close to public transport
• Health & wellness initiatives
• Supportive onboarding, training, and mentorship
• 24/7 rotating shift schedule for flexibility
• Full-time contract
• Base salary + performance bonus
• Paid training, healthcare coverage, social events
• Friendly, inclusive environment with career progression pathways

Take this opportunity to live in sunny Portugaland grow professionally.