Customer Service Advisor - French Speaker - Work from Sunny Portugal (Relocation Support Provided) (P)

Cross Border Talents; Montpellier; Sur place; EUR 20 000 - 32 000; Plein temps

Avantages offerts par ce poste

Flight reimbursement

Studio in Lisbon/Porto

Health & wellness initiatives

Relocation support

Mentorship and onboarding

Résumé du poste

Cross Border Talents is looking for a Customer Service Advisor who speaks French to work from sunny Portugal. You will handle French-language queries via phone, chat, and email, providing accurate information and empathetic resolutions, while logging cases in the CRM and following up on outcomes.

The role offers relocation support and onboarding in a multinational team. Ideal candidates will be fluent in French (C2) with English at least at B2, possess strong communication skills, and be

Qualifications

• Fluent/F2 French plus English proficiency (B2) required.
• Strong communication and problem-solving skills expected.
• Willing to relocate to Portugal.

Responsabilités

• Handle customer queries via phone, chat & email in French.
• Provide accurate information and resolve issues with empathy.
• Log cases in CRM systems, follow-up, and track outcomes.
• Collaborate with team members to maintain service quality.

Connaissances

French (C2) proficiency

English (B2) proficiency

Outils

CRM systems

Description du poste

Customer Service Advisor - French Speaker - Work from Sunny Portugal (Relocation Support Provided) (P)

Job Openings Customer Service Advisor - French Speaker - Work from Sunny Portugal (Relocation Support Provided) (P)

About the job Customer Service Advisor - French Speaker - Work from Sunny Portugal (Relocation Support Provided) (P)

Live & Work in Portugal:

Looking for a change? This is your chance to take your career to the next level while enjoying life in one of the most beautiful countries in the world.Move to Portugal with full relocation support. Enjoy Mediterranean life while building your career in an international team.

Role Overview:

• Handle customer queries via phone, chat & email in French
• Provide accurate information and resolve issues with empathy
• Log cases in CRM systems, follow-up, and track outcomes
• Collaborate with team members to maintain service quality

Candidate Profile:

• Fluent/C2 French + B2 English proficiency
• Strong communication & problem-solving skills
• Willing to relocate to Portugal
• Customer service or hospitality experience is a plus
• EU passport or Portuguese residency card (must have)
• Flight reimbursement (up to 400 after 6 months)
  Studio in Lisbon or Porto (280/month incl. bills, deducted from payslip)
• Modern office spaces in city centers, close to public transport
• Health & wellness initiatives
• Supportive onboarding, training, and mentorship