Customer Service Advisor - French Speaker - Work from Sunny Portugal (Relocation Support Provided) (P)

Cross Border Talents; Roubaix; Sur place; EUR 24 000 - 32 000; Plein temps

Avantages offerts par ce poste

Flight reimbursement

Relocation package

Résumé du poste

Cross Border Talents is seeking a Customer Service Advisor who can communicate fluently in French and English. You will handle inquiries via phone, chat, and email from our sunny Portugal location, with relocation assistance provided.

This full-time role offers onboarding, CRM case logging, teamwork, and opportunities for career progression in an international environment. A EU passport or Portuguese residency is required; relocation details and studio housing are arranged.

Qualifications

• Fluent French (C2) and English (B2) required.
• Experience in customer service or hospitality is a plus.
• EU passport or Portuguese residency card required.
• Willing to relocate to Portugal with relocation support.

Responsabilités

• Handle customer queries via phone, chat & email in French.
• Log cases in CRM systems, follow-up, and track outcomes.
• Collaborate with team to maintain service quality.
• Provide accurate information and resolve issues with empathy.

Connaissances

French (C2)

English (B2)

Communication skills

Problem-solving

Relocation willingness

CRM experience

Outils

CRM systems

Description du poste

Customer Service Advisor - French Speaker - Work from Sunny Portugal (Relocation Support Provided) (P)

Job Openings Customer Service Advisor - French Speaker - Work from Sunny Portugal (Relocation Support Provided) (P)

About the job Customer Service Advisor - French Speaker - Work from Sunny Portugal (Relocation Support Provided) (P)

Live & Work in Portugal:

Looking for a change? This is your chance to take your career to the next level while enjoying life in one of the most beautiful countries in the world.Move to Portugal with full relocation support. Enjoy Mediterranean life while building your career in an international team.

Role Overview:

• Handle customer queries via phone, chat & email in French
• Provide accurate information and resolve issues with empathy
• Log cases in CRM systems, follow-up, and track outcomes
• Collaborate with team members to maintain service quality

Candidate Profile:

• Fluent/C2 French + B2 English proficiency
• Strong communication & problem-solving skills
• Willing to relocate to Portugal
• Customer service or hospitality experience is a plus
• EU passport or Portuguese residency card (must have)
• Flight reimbursement (up to 400 after 6 months)
  Studio in Lisbon or Porto (280/month incl. bills, deducted from payslip)
• Modern office spaces in city centers, close to public transport
• Health & wellness initiatives
• Supportive onboarding, training, and mentorship
• 24/7 rotating shift schedule for flexibility
• Full-time contract
• Base salary + performance bonus
• Paid training, healthcare coverage, social events
• Friendly, inclusive environment with career progression pathways

Take this opportunity to live in sunny Portugaland grow professionally. Apply today!