Customer Experience Specialist (French & English) W/ Relocation to Portugal

Cross Borders Talents; Bordeaux; Vor Ort; EUR 13.000 - 16.000; Vollzeit

Benefits dieser Stelle

Meal allowance

Transport allowance

Health insurance

Performance bonuses

Relocation support

Competitive salary

Zusammenfassung

Cross Borders Talents is seeking a bilingual Customer Experience Specialist (French & English) willing to relocate to Portugal. You will join a vibrant team in Lisbon or Porto, handling inquiries across phone, email, chat, and social channels to deliver outstanding support.

The role emphasizes customer-first service, efficient issue resolution, and adherence to brand voice. Relocation assistance is provided to help you settle in smoothly.

Qualifikationen

• Experience in customer support (voice, email or chat) valued.
• Fluent in French and English, written and spoken.
• Excellent communication and multitasking skills.
• Tech-savvy with basic troubleshooting ability.

Aufgaben

• Serve as first point of contact for customers across channels (phone, email, chat, social).
• Resolve questions, assist with orders and technical issues.
• Log cases accurately and follow up to ensure satisfaction.
• Adapt tone to brand guidelines and handle escalations professionally.

Kenntnisse

Bilingual FR/EN

Customer support

Multitasking

Communication

Tech-savvy

Jobbeschreibung

Customer Experience Specialist (French & English) W/ Relocation to Portugal

Job Openings Customer Experience Specialist (French & English) W/ Relocation to Portugal

About the job Customer Experience Specialist (French & English) W/ Relocation to Portugal

Position: Bilingual Customer Experience Specialist (French & English) WITHRelocation to Portugal

Kickstart your international career in sunny Portugal!
Join a vibrant, supportive team in Lisbon or Porto and work with some of the worlds leading brands as a Bilingual Customer Experience Specialist. Whether youre looking for your first big move abroad or want to take your career global, this is your opportunity to grow in a dynamic, people-first environment.

Whats in It for You?

• Competitive Salary Earn 13,000 to 15,500 per year
• Meal Allowance Enjoy delicious meals on us
• Transport Allowance Get to work with ease
• Health Insurance Coverage from Day 1, free after 6 months
• Performance Bonuses Earn more based on your success
• Relocation Support Well help you settle in smoothly

Your Day-to-Day:

As a Customer Experience Specialist, youll be the first point of contact for customers across various channelsphone, email, chat, and social media. Your mission? Deliver top-notch service, solve problems, and leave customers feeling supported and valued.

You’ll:

• Help customers with orders, questions, and tech issues
• Engage across multiple communication channels
• Tailor your tone and approach to match brand guidelines
• Resolve escalations with professionalism and empathy
• Log cases and interactions with accuracy and care
• Experience in customer support (voice, email, or chat) is a big plus
• Tech-savvy or have troubleshooting experience? Even better!
• Excellent communication and multitasking skills
• Cool under pressure, with a positive attitude
• Fluent in French and English

Why Join Us?

Were not just offering a jobwere offering an adventure. Live and work in one of Europes most beautiful countries, develop your career with international brands, and be part of a team that truly values people.