Customer Service Advisor - French Speaker - Work from Sunny Portugal (Relocation Support Provided) (P)

Cross Border Talents; Perpignan; On-site; EUR 21,000 - 32,000; Full time

Benefits offered by this job

Relocation support

Flight reimbursement after 6 months

Studio in Lisbon or Porto

Job summary

Cross Border Talents invites you to join our Customer Service Advisor team in sunny Portugal. You will handle customer queries in French via phone, chat, and email, providing accurate information and resolving issues with empathy.

You will log cases in CRM, follow up on outcomes, and collaborate with your teammates to maintain high service quality. Relocation support is provided, including a studio in Lisbon or Porto and flight reimbursement after six months.

Qualifications

• Fluent French (C2) and good English proficiency.
• Experience in customer service or hospitality is a plus.
• Willing to relocate to Portugal and work on-site.

Responsibilities

• Handle customer queries via phone, chat, and email in French.
• Provide accurate information and resolve issues with empathy.
• Log cases in CRM, follow up, and track outcomes.
• Collaborate with team members to maintain service quality.

Skills

French language

English language

Job description

Customer Service Advisor - French Speaker - Work from Sunny Portugal (Relocation Support Provided) (P)

Job Openings Customer Service Advisor - French Speaker - Work from Sunny Portugal (Relocation Support Provided) (P)

About the job Customer Service Advisor - French Speaker - Work from Sunny Portugal (Relocation Support Provided) (P)

Live & Work in Portugal:

Looking for a change? This is your chance to take your career to the next level while enjoying life in one of the most beautiful countries in the world.Move to Portugal with full relocation support. Enjoy Mediterranean life while building your career in an international team.

Role Overview:

• Handle customer queries via phone, chat & email in French
• Provide accurate information and resolve issues with empathy
• Log cases in CRM systems, follow-up, and track outcomes
• Collaborate with team members to maintain service quality

Candidate Profile:

• Fluent/C2 French + B2 English proficiency
• Strong communication & problem-solving skills
• Willing to relocate to Portugal
• Customer service or hospitality experience is a plus
• EU passport or Portuguese residency card (must have)
• Flight reimbursement (up to 400 after 6 months)
  Studio in Lisbon or Porto (280/month incl. bills, deducted from payslip)
• Modern office spaces in city centers, close to public transport
• Supportive onboarding, training, and mentorship
• 24/7 rotating shift schedule for flexibility
• Full-time contract
• Base salary + performance bonus
• Paid training, healthcare coverage, social events
• Friendly, inclusive environment with career progression pathways

Take this opportunity to live in sunny Portugaland grow professionally.