Customer Service Representative - Paris

Sennasearch Recruitment; Paris; On-site; EUR 32,000 - 52,000; Full time

Job summary

FLYERALARM, Europe’s leading online print service, is looking for a Customer Service Representative in Paris. You will be the friendly voice guiding customers through print solutions, taking orders, and ensuring precise delivery. The role blends high-quality service with a creative edge.

We value a background in graphic design or a related qualification, plus native French and good English or German. You’ll collaborate with our production team in Germany to keep customers informed, supporting

Qualifications

• Native-level French and strong English and/or German.
• Background in graphic design or a relevant qualification in marketing, communications, hospitality, or design.
• Based in the Paris region or willing to relocate.
• Hands-on experience in print or graphic design is a plus.

Responsibilities

• Answer customer questions and requests by phone or email promptly and kindly.
• Support order placements and minor adjustments to design files.
• Coordinate with production team in Germany to keep customers updated.
• Create a seamless, stress-free experience for every customer.

Skills

Customer support experience

Communication skills

French Proficiency

English or German proficiency

Education

Graphic design background

Marketing/Communications/Hospitality/Design qualification

Job description

Join the team behind Europe’s leading online print serviceFLYERALARM, is not just printing – they are powering creativity. As one of Germany’s largest e-commerce companies and Europe’s #1 online printing partner, they help thousands of businesses bring their ideas to life every single day.To support their continued growth in France, they are looking for a Customer Service Representative (m/f/d) to join their Paris team. Your role: first-line support, full-on impact

As a Customer Service Representative, you’ll be the friendly, knowledgeable voice our customers trust – whether they reach out via phone or email. You'll guide them through our wide range of print solutions, offer expert advice, and make sure every detail is spot-on. From placing an order to final delivery, you’ll be there to ensure a smooth and satisfying customer experience.

What you'll be doing

• Answering customer questions and requests by phone or email – quickly, clearly, and kindly

• Supporting order placements and making minor adjustments to design files if needed

• Coordinating with our production team in Germany to keep customers updated

• Creating a seamless and stress-free experience for every customer you help

What we’re looking for

• A background in graphic design or a relevant qualification in marketing, communications, hospitality, or design

• Hands-on experience in print or graphic design is a big plus

• Previous experience in customer support or service roles

• Native-level French and a solid command of English and/or German

• Ideally based in the Paris region (or willing to relocate)

• A friendly, patient, and proactive attitude – you're someone who stays cool under pressure and always thinks in solutions

What we offer

• A dynamic, independent role within an ambitious and growing international company

• A real chance to shape the customer experience in France and make your mark

• Long-term career opportunities in one of Europe’s biggest e-commerce success stories