Chargé.e de la Relation Clients - Polish/French (H/F) - CDD

Superprof; Paris; Sur place; EUR 25 000 - 35 000; Plein temps

Avantages offerts par ce poste

New equipment including laptop and monitor

€200 welcome course on platform

Team events and workshops

Alan Mutual Insurance and Swile Card

Résumé du poste

An international tutoring platform is seeking a Customer Relations Officer based in Paris. The role involves handling communications, providing expertise on products, and working in a diverse team. Ideal candidates are fluent in Polish and have customer relations experience. A full-time position with a welcoming environment and benefits is offered.

Qualifications

• Perfect spoken and written Polish; working knowledge of French and English is a plus.
• Recognized expertise in Customer Relations.
• Great oral communication and writing skills.

Responsabilités

• Handle incoming and outgoing contacts and communications.
• Provide expertise on products and solutions.
• Identify recurring malfunctions and share them with teams.

Connaissances

Polish (spoken and written)

Customer Relations expertise

Friendly communication

Adaptability

Description du poste

Overview

Your main task is to handle incoming and outgoing contacts and communications by providing a quality response via the following channels. You will also provide your expertise on our products and solutions, and identify any anomalies encountered in order to provide the best possible response to customers’ needs. Thanks to your experience, you are able to identify recurring malfunctions and deviations and share them with the technical and operational teams.

More generally, working at Superprof means above all:

• Working in a caring and stimulating environment
• Working with people who are passionate, curious, dynamic, innovative and open-minded
• Joining an international team of over 40 nationalities
• Work and challenge yourself on projects that have a real impact on our partners and customers.

Responsibilities

• Handle incoming and outgoing contacts and communications by providing quality responses across channels.
• Provide expertise on our products and solutions; identify anomalies to deliver the best possible response to customers’ needs.
• Identify recurring malfunctions and deviations and share them with the technical and operational teams.
• Contribute to a caring and stimulating team environment and collaborate with colleagues across an international team.

Offer / Benefits

• Full-time position based in Paris in the 11th arrondissement – Monday to Friday between 9am and 5pm or 10am and 6pm
• New equipment including a laptop, monitor, headset and other work essentials
• A free €200 welcome course to use on our platform
• Events and workshops organized for our teams
• Alan Mutual Insurance and Swile Card
• An ideal working environment with an excellent atmosphere in an international team

Qualifications / Requirements

• Your spoken and written Polish is perfect. Working knowledge of French is a plus. Working skills in English a plus.
• You have recognised expertise in Customer Relations.
• You have great oral communication and writing skills (friendly and empathetic).
• You like a challenge, you are curious and have a real desire to learn.
• You know how to be proactive and work autonomously.
• You are adaptable, as our tools and strategies evolve rapidly.
• You have knowledge of online marketing, internet culture and the fundamentals of web communication.
• Seniority level: Associate
• Employment type: Temporary
• Job function: Customer Service
• Industries: Individual and Family Services

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