Renewal Specialist h/f/d

Hornetsecurity; Lille; Hybride; EUR 32 000 - 52 000; Plein temps

Avantages offerts par ce poste

Public transport reimbursement

Meal vouchers €10

Sports and well-being subsidies

CSE gift cards

Résumé du poste

Hornetsecurity seeks a customer-centric professional to join in Lille or Paris. You’ll support existing customers, ensuring they get the most from our services, while driving satisfaction and identifying needs. You’ll work with sales and marketing to deliver outstanding experiences and drive customer success.

You’ll survey satisfaction, introduce new products, and advocate for customers to improve services. A dynamic, fast-moving environment awaits with international exposure.

Qualifications

• Experience in a customer-facing role, ideally IT-technical.
• Strong communication with customers and partners in French and English.
• Ability to understand customer needs and use problem-solving.
• Experience presenting to customers and partners via web meetings.
• Capable of managing multiple tasks in a demanding workload.

Responsabilités

• Provide support to existing customers and help them use services effectively.
• Survey customer satisfaction and address issues quickly.
• Introduce new products and coordinate with sales when needed.
• Advocate for customers and help improve services from feedback.
• Contribute to customer success campaigns with marketing.

Connaissances

Customer facing

Problem solving

Communication

Presentation skills

French & English

Multitasking

Organizational skills

Goal driven

Formation

Degree in marketing/advertising/communications/computer science

Description du poste

Are you passionate about making customers happy and thrive in fast-paced environments? We're looking for a motivated and customer-centric professional to join our dynamic team in either Lille or Paris!

In this role, you'll be the key to our customers' success - providing top-notch support, identifying their needs, and ensuring they get the most out of our services. You'll be their trusted advisor, drive satisfaction, and work closely with our sales and marketing teams to deliver exceptional experiences.

Ready to make an impact?

Your Job

• You make our customers happy: you are responsible for the support of existing customers and help them to use our services in the best possible way.
• You regularly survey the satisfaction of our customers and identify needs or dissatisfaction and resolve potential issues fast and effectively.
• You introduce new products to our existing customers and identify whether an exchange with our sales team should be initiated.
• You are the mouthpiece of our customers and are responsible that their concerns are heard at Hornetsecurity. With the help of your input our services can be continuously improved.
• You are managing projects and are working closely with the marketing team to drive outstanding customer success campaigns.

Your Profile

• You hold a degree in marketing, advertising, communications, computer science or similar.
• You have experience in a customer facing role – ideally in the IT-technical field.
• You enjoy working with customers to understand their needs and requirements in detail and are a good problem solver.
• You have a talent for communication and are competent and confident in dealing with customers and partners - both in French and English.
• You enjoy convincing customers and partners of Hornetsecurity services in presentations and web meetings.
• You motivate yourself with your own successes and pursue your goals with passion.
• You are an organizational talent, know how to set priorities, and capable of managing multiple tasks despite a demanding workload.
• You are driven and ambitious, with a desire to work in a fast moving, start-up environment.
• Be part of a key moment in our growth, with plenty of opportunities to seize.
• Grow in a fast-paced learning environment within a close-knit team.
• Join an international company with a strong cosmopolitan and multicultural spirit.
• Benefit from a flexible remote-working policy.
• Receive 100% reimbursement for public transport costs.
• Enjoy meal vouchers worth €10.
• Benefit from sports and well-being subsidies, as well as gift cards provided by the employee social committee (CSE).