Customer Service Manager

URIACH; Nice; On-site; EUR 90,000 - 120,000; Full time

Job summary

Grupo J. Uriach, S.L.U. in France, Nice, seeks a Customer Service Manager to lead the Coordination Team for the global export business. You will harmonise back‑office processes across Uriach Export operations, aligning with regional development and global portfolio strategy.

Lead a multicultural team, drive SAP workflows, oversee order management, logistics, and regulatory documentation, and report KPIs to support growth across regions.

Qualifications

• Bachelor's degree in Business Administration, International Trade, or related field.
• At least 5 years of experience in export operations or coordination in a regulated sector.
• Fluent French and English, both written and spoken.
• Strong leadership, analytical, organizational, and communication skills, with ability to manage multicultural teams.
• Proficiency in SAP, Excel, BI tools, data analytics, and collaboration platforms.

Responsibilities

• Lead, develop, and support a multicultural Coordination team.
• Drive harmonisation and improvement of workflows and SAP across export operations.
• Supervise and optimise order management, logistics, and documentation processes.
• Oversee regulatory documentation and submissions globally.
• Plan and lead international events, distributor meetings, and cross-region initiatives.
• Act as liaison between regional teams and corporate functions to advance cross-functional projects.
• Monitor resources and KPIs to align with strategic growth.

Skills

Leadership

Multicultural teamwork

Analytical thinking

Communication

Proactivity

Team management

Education

Bachelor's degree in Business Administration or related field

Tools

SAP

Excel

Business Intelligence

Data Analytics

Job description

Work location:

Sector:

Sector: Pharmaceutical Industry

Role:

Role: Customer Service

Branch:

Branch: URIACH

Date of last update:

Date of last update: 28/10/2026

About Us

With over 185 years of history, we are a leading health and wellness company. Our portfolio includes iconic brands such as Aquilea, Fisiocrem, Laborest, Sidroga, Biodramina, Aerored, Fave de Fuca, Halibut, Ems, and Depuralina, with a strong presence across major European markets.

We believe in the power of nature, enhanced by science, as the best way to improve human health and wellbeing sustainably. Our goal is to create a positive impact on both people's lives and the planet.

We are currently seeking an experienced, analytical, and people-oriented Customer Service Manager to join our Corporate Development area. Your mission will be to lead and develop the Coordination Team to deliver seamless operational support for the global export business. You will ensure the integration and harmonisation of processes across Uriach Export operations, aligning back-office operations with regional business development and global portfolio strategies.

Key Responsibilities

• Lead, develop, and support a multicultural team of Coordination Specialists, fostering high performance and talent retention across all regions.
• Drive the harmonisation and continuous improvement of workflows and systems such as SAP, ensuring best practices are adopted globally.
• Supervise and optimise order management, logistics, and documentation processes to ensure efficiency and compliance across all export activities.
• Oversee regulatory documentation and submissions at a global level, supporting regions without dedicated regulatory teams.
• Plan and lead major international business events, congresses, and distributor meetings, ensuring global alignment and standardised processes.
• Act as a key liaison between regional teams and corporate functions (Regulatory, Finance, Legal, Marketing, Innovation) to advance cross-functional projects.
• Monitor and allocate operational and marketing resources, identifying cross-region synergies and optimising expenditures.
• Define, track, and report on KPIs for coordination activities, guiding the team's work in line with the company's strategic direction and growth ambitions.

View details

Will manage other people: Yes

Type of contract: Permanent contract

Career level: Employee

Skills required

Requirements

• A degree in Business Administration, International Trade, or a related field.
• At least 5 years of experience in export operations or coordination, ideally in the healthcare/pharma sector or a similar highly regulated sector.
• Fluent French and English, written and spoken, is mandatory.
• Strong leadership, analytical, organisational, and communication skills, with French proficiency and a proven ability to manage multicultural teams and drive change in a fast-paced environment.
• Proficiency in digital tools and platforms relevant to export operations (e.g., SAP, Excel, Business Intelligence, Data Analytics, collaboration platforms), with a strong orientation toward process digitalisation and continuous improvement.
• Autonomy, a data-driven mindset, proactivity, adaptability, and a global mindset, together with excellent teamwork.