Back Office Specialist /Gestionnaire Back office

La Marzocco; Paris; Híbrido; EUR 34.000 - 42.000; Jornada completa

Descripción de la vacante

La Marzocco France is seeking a dynamic Back Office Specialist/Gestionnaire ADV to support order management, logistics, and administration from our Paris office. You will handle customer communications, purchase orders, and SAP-based tasks while coordinating with warehouse and HQ teams to ensure smooth order-to-delivery cycles.

The role requires 2–3 years in a similar setting, strong SAP proficiency, and fluency in French and English.

Formación

• 2–3 years in a similar role in manufacturing or logistics.
• Proficiency in SAP is mandatory.
• Fluent in French and English.
• Proactive, organized and detail-oriented.

Responsabilidades

• Manage customer communications regarding orders, shipments, and general inquiries.
• Process purchase orders, validate pricing, and manage acknowledgements using SAP.
• Use the company's SAP ERP system for daily operational tasks.
• Coordinate and review import/export documentation with shipping partners and issue invoices and packing lists.
• Monitor stock levels and manage purchases from the headquarters.
• Create and manage factory purchase orders in SAP to align stock with demand.
• Collaborate with the local warehouse to ensure timely arrivals and dispatches.
• Maintain regular communication with HQ Customer Care to align on sales and purchase orders.
• Generate and analyse sales reports; manage office supplies and equipment maintenance.

Conocimientos

Organized

Proactive

Time management

Multitasking

Attention to detail

Customer focus

Bilingual: French & English

Herramientas

SAP

Microsoft Excel

ERP system

Descripción del empleo

An exciting opportunity has arisen to join a small and energetic team in the La Marzocco France branch office.

We are looking for a dynamic and proactive Back Office Specialist/Gestionnaire ADV.

In this role, you will play a crucial role in ensuring customer satisfaction by providing exceptional back-office support across order management, logistics, and administration.

This is an excellent opportunity for someone who enjoys working in a fast-paced, collaborative environment and takes pride in delivering high-quality operational support.

Position

Key Responsibilities

• Manage customer communications regarding orders, shipments, and general inquiries
• Process purchase orders, validate pricing, and manage acknowledgements using SAP
• Use the company's internal ERP system (SAP) to perform daily operational tasks
• Coordinate and review import/export documentation: liaise with shipping partners, issue sales invoices, packing lists, and related documents
• Monitor stock levels and manage purchases from the headquarters
• Create and manage factory purchase orders in SAP to align stock with customer demand
• Work closely with the local warehouse to ensure timely arrivals and dispatches
• Maintain regular communication with the HQ Customer Care team to align on sales and purchase orders
• Generate and analyse sales reports
• Handle office supply management and oversee office equipment maintenance

Requirements

Requirements

• Proactive, organized, flexible, and service-oriented personality
• Strong attention to detail
• Excellent time management skills and ability to multitask and prioritize
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook), internet tools, and databases
• Experience with SAP (mandatory)
• "Can-do" attitude and willingness to take ownership
• Minimum 2-3 years' experience in a similar role, ideally in a manufacturing or logistics environment
• Experience with import/export processes
• Solid understanding of the full customer care cycle, from order to delivery
• Proficiency in French & English

Other information

Location: Paris, Rue Petrelle, 22

The position is offered as a full time role.