Customer Order Administrator F/M/X

Socomec; Fontenay-sous-Bois; Vor Ort; EUR 26.000 - 38.000; Vollzeit

Zusammenfassung

Socomec in Fontenay-sous-Bois is seeking a temporary replacement to join the Sales Administration department, acting as a central link between customers, sales teams, customer credit and factories. You will ensure the order cycle runs smoothly from entry through delivery and invoicing.

Under the Customer Order Manager, you will enter orders, manage customer relationships by phone and email, monitor invoicing, resolve disputes, create ERP customer accounts and coordinate with internal teams to

Qualifikationen

• Two to three years of higher education in administrative management or sales administration.
• Around two years of B2B experience, ideally in order management or with business customers.
• Proficiency in order entry, invoice tracking and customer dispute resolution.
• Proficiency with office software and an ERP or CRM system.

Aufgaben

• Enter and manage customer orders with accurate, up-to-date data.
• Maintain customer relationships by phone and email, answering order-status queries.
• Monitor order invoicing and resolve discrepancies.
• Handle administrative and logistics disputes, including order errors and credit notes.
• Create customer accounts in the ERP system for new orders.
• Coordinate with sales, customer credit, factories, and carriers to keep the order cycle smooth.

Kenntnisse

Order management

Customer relations

Invoice tracking

Dispute resolution

Office software

ERP/CRM system

Ausbildung

Two- to three-year higher education in administrative management or sales administration

Tools

ERP/CRM system

Jobbeschreibung

As part of a temporary replacement, you will join the Sales Administration department, a central link between customers, sales teams, customer credit and the factories. The department handles the administrative processing of orders through to delivery and invoicing. Reporting to the Customer Order Manager, you will ensure the reliability and smooth operation of the entire order cycle.

Responsibilities

• Enter and manage customer orders, ensuring that information is accurate and kept up to date.
• Manage customer relationships by telephone and email, responding to enquiries about order status.
• Monitor order invoicing and take action when discrepancies or issues are identified.
• Handle administrative and logistics disputes, including order errors, transport issues and credit notes.
• Create customer accounts in the ERP system for initial orders.
• Coordinate with sales teams, customer credit, factories and carriers to ensure the order cycle runs smoothly.

Qualifications:

• A two- to three-year higher education qualification in administrative management, sales administration or sales.
• Around two years of successful experience in a B2B environment, ideally in order management or in a role involving business customers.
• Proficiency in order entry, invoice tracking and customer dispute resolution.
• Proficiency with office software and an ERP or CRM system.

The extras that could make you even more unique:

• Intermediate level of English, B1 minimum.

Because your profile is about more than just professional skills:

• Adaptability to manage day-to-day changes and priorities effectively.
• Strong interpersonal skills and a collaborative approach when working with a wide range of internal and external contacts.
• Proactivity and confident communication skills to anticipate issues and provide high-quality customer follow-up.

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