Business Customer Relations Advisor – M/F

Jobtailor; Jouy-aux-Arches; Sur place; EUR 24 000 - 36 000; Plein temps

Résumé du poste

Jobtailor is seeking an in-store specialist to welcome and assist PRO customers, tailor services to their needs, and handle sales and quotations. You will provide after-sales support, participate in the loyalty program, and support visibility and product offerings for the professional market.

You will monitor KPIs, contribute to action plans, and work closely with a team to deliver excellent service and a high-quality self-service experience for professional customers.

Qualifications

• Knowledge of and interest in the professional (B2B) market.
• Proven experience working with professional customers (B2B).
• Commercial mindset and sales orientation.
• Customer-focused with a passion for service.
• Rigor and strong organizational skills.
• Ability to work well in a team.

Responsabilités

• Welcome and assist professional (PRO) customers in-store.
• Recommend services tailored to the needs of professional customers.
• Handle sales and quotations.
• Provide after-sales support.
• Actively participate in the loyalty program.
• Monitor performance indicators and contribute to action plans.
• Promote and drive initiatives for professional customers.
• Increase visibility of the PRO program.
• Ensure a high-quality self-service experience.
• Contribute to showcasing and enhancing the product offering.

Connaissances

B2B knowledge

PRO customer experience

Commercial mindset

Customer-focused

Rigor

Organizational skills

Teamwork

Description du poste

Responsibilities

• Welcome and assist professional (PRO) customers in-store


• Recommend services tailored to the needs of professional customers


• Handle sales and quotations


• Provide after-sales support


• Actively participate in the loyalty program


• Monitor performance indicators and contribute to the implementation of action plans


• Promote and drive initiatives for professional customers


• Increase visibility of the PRO program


• Ensure a high-quality self-service experience


• Contribute to showcasing and enhancing the product offering

Qualifications

• Knowledge of and interest in the professional (B2B) market


• Proven experience working with professional customers (B2B)


• Commercial mindset


• Customer-focused with a passion for service


• Rigor and organizational skills


• Ability to work well in a team

Soft Skills

• customer-focused


• passion for service


• rigor


• organizational skills


• teamwork