Customer Order Administrator F/M/X

Socomec Sas; France; Hybride; EUR 26 000 - 34 000; Plein temps

Résumé du poste

Socomec Sas is seeking a temporary Sales Administration professional to join our department that links customers, sales teams, credit and factories. You will enter and manage customer orders, maintain up-to-date information, and support the order cycle from order entry to invoicing.

Reporting to the Customer Order Manager, you will handle inquiries by phone and email, resolve invoice discrepancies, create ERP customer accounts, and coordinate with sales, credit, factories and carriers to ensure

Qualifications

• Two- to three-year higher education qualification in administrative management, sales administration or sales.
• About two years of successful experience in a B2B environment, ideally in order management or in a role involving business customers.
• Proficiency in order entry, invoice tracking and customer dispute resolution.
• Proficiency with office software and an ERP or CRM system.
• Intermediate English (B1 minimum) is a plus.

Responsabilités

• Enter and manage customer orders, ensuring information is accurate and up to date.
• Manage customer relationships by telephone and email, responding to enquiries about order status.
• Monitor order invoicing and address discrepancies or issues identified.
• Handle administrative and logistics disputes, including order errors, transport issues and credit notes.
• Create customer accounts in the ERP system for initial orders.
• Coordinate with sales teams, customer credit, factories and carriers to ensure the order cycle runs smoothly.

Description du poste

As part of a temporary replacement, you will join the Sales Administration department, a central link between customers, sales teams, customer credit and the factories. The department handles the administrative processing of orders through to delivery and invoicing. Reporting to the Customer Order Manager, you will ensure the reliability and smooth operation of the entire order cycle.

Responsibilities

• Enter and manage customer orders, ensuring that information is accurate and kept up to date.
• Manage customer relationships by telephone and email, responding to enquiries about order status.
• Monitor order invoicing and take action when discrepancies or issues are identified.
• Handle administrative and logistics disputes, including order errors, transport issues and credit notes.
• Create customer accounts in the ERP system for initial orders.
• Coordinate with sales teams, customer credit, factories and carriers to ensure the order cycle runs smoothly.

Qualifications:

• A two- to three-year higher education qualification in administrative management, sales administration or sales.
• Around two years of successful experience in a B2B environment, ideally in order management or in a role involving business customers.
• Proficiency in order entry, invoice tracking and customer dispute resolution.
• Proficiency with office software and an ERP or CRM system.

The extras that could make you even more unique:

• Intermediate level of English, B1 minimum.

Because your profile is about more than just professional skills:

• Adaptability to manage day-to-day changes and priorities effectively.
• Strong interpersonal skills and a collaborative approach when working with a wide range of internal and external contacts.
• Proactivity and confident communication skills to anticipate issues and provide high-quality customer follow-up.

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