Customer Service Assistant (m/f/d) France

Curato; Lille; Hybrid; EUR 32,000 - 46,000; Full time

Benefits offered by this job

Home office day per week

Growth opportunities in Lille

International collaboration

Flat hierarchies

Job summary

TRIO Lighting Group in Lille is seeking a Key Account Management Assistant (m/f/d) to join our international team. You will support customer service, sales support and account management, working closely with account managers, sales managers and customers to ensure smooth project execution.

The role offers a collaborative environment with flat hierarchies and opportunities to contribute ideas, while coordinating with Sales, Logistics and other departments to deliver timely quotations, orders and

Qualifications

• Completed commercial training or comparable qualification.
• Initial professional experience in Customer Service, Sales Support, or Order Management.
• Proficient in Microsoft Office applications, particularly Excel, as well as ERP systems.
• Strong customer focus and excellent communication skills.
• Structured, independent, and solution-oriented working style.
• Native French speaker with fluent English skills, both written and spoken.

Responsibilities

• Customer support and handling of inquiries, orders, and complaints.
• Preparation of quotations and support of sales activities.
• Monitoring delivery schedules and ensuring timely order fulfillment.
• Invoicing, dunning procedures, and accounts receivable management.
• Maintenance of customer master data as well as preparation of reports and analyses.
• Close collaboration with Sales, Logistics, and other cross-functional departments.

Skills

Microsoft Office (Excel)

Customer focus

Communication skills

French language (native)

Education

Commercial training or equivalent

Tools

ERP systems

Job description

TRIO Lighting Group ist one of the leading specialists in decorative residential lighting. Innovative product ideas, a high degree of flexibility and a consistently customer-focused approach to thinking and acting are the pillars of our success.

For our office in INSERT LOCATION we are looking for a full-time

We have created an exciting role that combines Customer Service, Sales Support and Key Account Management in an international environment. As our Key Account Management Assistant (m/f/d), you will work closely with our Key Account Managers, Sales Managers and international customers, playing a key role in delivering outstanding customer service and ensuring the smooth execution of commercial projects. This highly collaborative position offers a unique 360° view of our business, the opportunity to build strong customer relationships and the chance to make a real impact on our customers' success.

What you can look forward to:

• Flexible working: One home office day per week
• Growing environment: Join a company in an exciting growth phase in Lille and help shape it´s future
• Meaningful impact: Your ideas and contributions will help drive the development of the business
• Open culture: Flat hierarchies, short decision-making paths and transparent communication
• International collaboration: Work closely with colleagues across different countries and departments

What waits for you:

• Customer support and handling of inquiries, orders, and complaints
• Preparation of quotations and support of sales activities
• Monitoring delivery schedules and ensuring timely order fulfillment
• Invoicing, dunning procedures, and accounts receivable management
• Maintenance of customer master data as well as preparation of reports and analyses
• Close collaboration with Sales, Logistics, and other cross-functional departments

Your Profile:

• Successfully completed commercial training or a comparable qualification
• Initial professional experience in Customer Service, Sales Support, or Order Management
• Proficient in Microsoft Office applications, particularly Excel, as well as ERP systems
• Strong customer focus and excellent communication skills
• Structured, independent, and solution-oriented working style
• Native French speaker with fluent English skills, both written and spoken
• Team player with a high level of service orientation and attention to detail

We are currently looking for employees (m/f/d) in the following fields:

• Customer Service Representative France (m/f/d)
• Customer Support Assistant France (m/f/d)
• Customer Care Specialist France (m/f/d)
• Customer Service Coordinator France (m/f/d)
• Client Services Assistant France (m/f/d)
• Customer Relations Specialist France (m/f/d)

At TRIO, we stand for passion, innovation and teamwork. We believe that excellent working conditions are just as much a part of our corporate culture as maintaining high standards for our employees. A collaborative and respectful working environment is essential to a positive workplace atmosphere and forms the foundation of our business success.
That is why TRIO values both young talent and the expertise of experienced professionals.

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