Customer Service Assistant (m/f/d) France

Trio Leuchten; Lille; Hybrid; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Home office day

Growth phase Lille

Flat hierarchies

International collaboration

Job summary

TRIO Lighting Group in Lille, France, is seeking a Customer Service Assistant (m/f/d) for full-time hybrid work to support inquiries, orders, and complaints and to assist sales with quotations.

You will monitor delivery schedules, handle invoicing and accounts receivable, maintain customer data, and prepare reports, collaborating with Sales, Logistics and other functions. Native French with fluent English is required; commercial training and Excel/ERP skills are essential.

Qualifications

• Successfully completed commercial training or a comparable qualification.
• Initial professional experience in Customer Service, Sales Support, or Order Management.
• Proficient in Microsoft Office applications, particularly Excel, as well as ERP systems.
• Strong customer focus and excellent communication skills.
• Structured, independent, and solution-oriented working style.
• Native French speaker with fluent English skills, both written and spoken.
• Team player with a high level of service orientation and attention to detail.

Responsibilities

• Customer support and handling of inquiries, orders, and complaints.
• Preparation of quotations and support of sales activities.
• Monitoring delivery schedules and ensuring timely order fulfillment.
• Invoicing, dunning procedures, and accounts receivable management.
• Maintenance of customer master data as well as preparation of reports and analyses.
• Close collaboration with Sales, Logistics, and other cross-functional departments.

Skills

Customer service

Order management

Sales support

Communication skills

Team player

Education

Commercial training

Tools

Excel

ERP systems

Job description

TRIO Lighting Group is one of the leading specialists in decorative residential lighting. Innovative product ideas, a high degree of flexibility and a consistently customer-focused approach to thinking and acting are the pillars of our success.

For our team in france we are looking for a full-time

Customer Service Assistant (m/f/d)

to join our team as soon as possible.

What awaits you:

• Customer support and handling of inquiries, orders, and complaints
• Preparation of quotations and support of sales activities
• Monitoring delivery schedules and ensuring timely order fulfillment
• Invoicing, dunning procedures, and accounts receivable management
• Maintenance of customer master data as well as preparation of reports and analyses
• Close collaboration with Sales, Logistics, and other cross-functional departments

Your Profile:

• Successfully completed commercial training or a comparable qualification
• Initial professional experience in Customer Service, Sales Support, or Order Management
• Proficient in Microsoft Office applications, particularly Excel, as well as ERP systems
• Strong customer focus and excellent communication skills
• Structured, independent, and solution-oriented working style
• Native French speaker with fluent English skills, both written and spoken
• Team player with a high level of service orientation and attention to detail

What you can look forward to:

• Flexible working: One home office day per week
• Growing environment: Join a company in an exciting growth phase in Lille and help shape it´s future
• Meaningful impact: Your ideas and contributions will help drive the development of the business
• Open culture: Flat hierarchies, short decision-making paths and transparent communication
• International collaboration: Work closely with colleagues across different countries and departments

TRIO stands for passion, innovation and teamwork. Excellent working conditions are just as much a part of our corporate culture as the high standards we set for our employees. A cooperative and respectful partnership is essential for a positive working environment and forms the foundation of our economic success. That is why TRIO values both young talent and the expertise of experienced professionals.