Customer Experience Specialist

Remote Jobs; France; À distance; EUR 37 000 - 50 000; Plein temps

Résumé du poste

SS&C Technologies is seeking a Customer Service Specialist to join our team in Rochester, US. You will be the voice of the company, delivering exceptional support and building lasting relationships with customers.

Responsibilities include handling inquiries, providing product and pricing information, and ensuring accurate records. A remote-friendly, high-volume environment requires strong communication, organization, and problem-solving skills.

Qualifications

• Excellent verbal and written communication with customers.
• Strong active listening and empathetic approach to customer needs.
• Proven problem-solving abilities with a customer-focused mindset.
• Excellent organizational and time management skills for high-volume support.

Responsabilités

• Handle customer inquiries via email and phone with professionalism and empathy.
• Provide accurate information on services, products, and pricing options.
• Investigate and resolve customer questions promptly and efficiently.
• Set up new customer accounts and process orders accurately.
• Document interactions and outcomes in the database for traceability.
• Escalate complex issues to appropriate team members as needed.
• Coordinate with teammates to maintain high-quality service delivery.
• Adhere to company policies while adapting to changing customer needs.

Connaissances

Verbal communication

Written communication

Active listening

Problem solving

Organizational skills

Time management

Attention to detail

Multitasking

Conflict resolution

Formation

High school diploma or equivalent

Outils

Windows OS

Outlook

CRM systems

Description du poste

SS&C Technologies is seeking a Customer Service Specialist to join our team in Rochester, US. You will be the voice of the company, delivering exceptional support and building lasting relationships with customers.

Responsibilities include handling inquiries, providing product and pricing information, and ensuring accurate records. A remote-friendly, high-volume environment requires strong communication, organization, and problem-solving skills.