Remote Call Center Specialist — Customer Care & Solutions

Jobs for Humanity; Paris; Hybride; EUR 19 000 - 28 000; Plein temps

Avantages offerts par ce poste

Medical coverage

Dental coverage

Vision coverage

401(k) with company match

Paid time off

Résumé du poste

DXC Technology is seeking a Call Center Specialist to deliver exceptional service, handle a high volume of calls across channels, and resolve issues with empathy. The role emphasizes first-contact resolution, knowledge of products, and collaboration with product and tech teams.

You will work in a market-aligned environment with remote or hybrid options, contributing to knowledge base improvements and continuous training.

Qualifications

• Experience in call center or customer service role.
• Ability to stay calm under pressure and communicate clearly.
• Navigate multiple systems while keeping the customer at the center.

Responsabilités

• Answer inbound calls promptly and professionally.
• Make outbound calls for follow-ups and proactive outreach.
• Resolve issues on first contact where possible.
• Document interactions accurately in the CRM.
• Meet service level targets and quality standards.
• Maintain up-to-date knowledge of products and services.
• Identify trends and share insights to prevent escalations.

Connaissances

Active listening

Empathy

Problem solving

CRM software

Data entry

Multi-system navigation

Organizational skills

Reliability

Flexibility (shifts)

Formation

High school diploma or equivalent

Outils

CRM system

Basic computer systems

Description du poste

DXC Technology is seeking a Call Center Specialist to deliver exceptional service, handle a high volume of calls across channels, and resolve issues with empathy. The role emphasizes first-contact resolution, knowledge of products, and collaboration with product and tech teams.

You will work in a market-aligned environment with remote or hybrid options, contributing to knowledge base improvements and continuous training.