Customer Experience Champion

Remote Jobs; France; Hybride; EUR 34 000 - 53 000; Plein temps

Résumé du poste

Nimblerx is seeking a dedicated Customer Service professional to join our team in Bronxville, NY. You will be the voice of our customers, delivering exceptional support across email, chat, and phone while building lasting relationships.

The role emphasizes empathy, clear communication, and problem solving. You will collaborate with Operations and Product to resolve issues, contribute to knowledge base, and help improve our service every day.

Qualifications

• Excellent written and verbal communication required.
• Strong attention to detail and organizational skills.
• Ability to handle high volumes with composure under pressure.

Responsabilités

• Provide exceptional support via email, chat, and phone.
• Resolve inquiries from start to finish with high-quality service.
• Respond promptly to high-priority issues and guide customers confidently.
• Maintain accurate records of all interactions and resolutions.
• Collaborate with Operations, Product, and other departments to improve processes.

Connaissances

Communication skills

Empathy

Active listening

Time management

Problem solving

Attention to detail

Team collaboration

Formation

High school diploma or GED

Bachelor’s degree preferred

Outils

Word

Excel

PowerPoint

Outlook

Description du poste

Nimblerx is seeking a dedicated Customer Service professional to join our team in Bronxville, NY. You will be the voice of our customers, delivering exceptional support across email, chat, and phone while building lasting relationships.

The role emphasizes empathy, clear communication, and problem solving. You will collaborate with Operations and Product to resolve issues, contribute to knowledge base, and help improve our service every day.