Customer Experience Manager M/F

LIMAGRAIN; Les Bois-d'Anjou; On-site; EUR 60,000 - 70,000; Full time

Benefits offered by this job

Family health insurance

Canteen on site

Works council benefits

Job summary

Limagrain seeks a senior leader to define and execute the customer experience strategy across global brands, directing a multinational team of marketing and communications experts. The role focuses on improving customer journeys, implementing innovative services, and driving customer-centric initiatives in a matrix organization.

You will lead critical CX programs, collaborate with internal communications, and shape tools like CRM, NPS, and Voice of the Customer to deliver measurable impact while

Qualifications

• Master's degree in business, marketing, customer experience or related field.
• 8–10 years of experience in customer experience within complex, international environments.
• Proven management experience leading a team of experts.
• Strong ability to lead and influence cross-functional projects and partner with stakeholders.

Responsibilities

• Define and implement the customer experience strategy to improve journeys and satisfaction.
• Guide a team of four international marketing and communication professionals in Digital, Events, Graphic Design, and Content creation.
• Lead cross-functional projects to enhance customer experience and develop related tools and services.
• Foster a customer-centric culture and engage stakeholders across the business.

Skills

Leadership

Stakeholder management

English proficiency

Multicultural experience

Data analytics

Change management

Analytical mindset

Education

Master's degree in business/marketing/customer experience

Tools

CRM software

NPS tools

Voice of the Customer tools

Job description

Main Goal

Based at the French headquarters in La Ménitré (30 minutes from Angers and 30 minutes from Saumur), and reporting to the global Customer Experience and Communication department, your responsibilities will include:

• Defining and implementing the customer experience strategy by collecting and analyzing customer data and performance indicators to improve customer journeys and satisfaction.
• Managing and providing daily guidance to a team of four international marketing and communication experts (in Digital, Events, Graphic design, Content creation, etc.) tasked with developing and rolling out product launch campaigns and strengthening the Vilmorin-Mikado brand.
• Leading strategic, cross-functional projects aimed at enhancing the customer experience and developing related tools (optimizing customer journeys, creating innovative services/solutions, driving continuous improvement, etc.).
• Fostering a customer-centric culture and engaging stakeholders around customer experience objectives (in collaboration with the Internal Communication Manager).
• Participating in cross-functional projects for Vilmorin-Mikado and Limagrain Vegetable Seeds, contributing to the development of new initiatives, and supporting their implementation across the company.

Experience in multicultural environments and professional proficiency in English are mandatory for this position. French would definitively an asset.

Job Description

Replacement due to relocation

What We Expect Of You

You’ve got Master’s degree in business, marketing, customer experience, or a related field, and possess at least 8 to 10 years of experience in customer experience, within complex, international environments. Furthermore, you’ve been successfully entitled with management in the past, with the ability to lead and support a team of experts. As a proactive driver of change, you are an excellent listener capable of building relationships based on trust and influence to foster long-term engagement. You are proficient in key customer experience tools and levers—such as CRM, NPS, Voice of the Customer, reporting, digital project management, and operational marketing—and are well-versed in the implications of artificial intelligence. Accustomed to working within matrix organizations, you demonstrate autonomy, agility, and sound judgment. You are comfortable navigating uncertainty, combining strong analytical skills with a results-oriented mindset and a deep-rooted customer-centric culture.

Your Benefits And Working Environment

• Salary based on profile (€60k – €70k), Manager status (FR 'cadre').
• Working hours : Daily package (211 worked days/year), with 14 to 19 days-off in addition to the legal 5 weeks of paid vacation.
• Profit-sharing and incentive bonuses, management bonus (up to 1.5 months’ salary).
• Benefits : Family health insurance, company canteen, works council advantages (holiday vouchers, gift vouchers, discounted tickets, etc.), and free on-site activities.
• Finally, by joining the company, you will become part of the Limagrain Group, offering the opportunity for a long-term career.

Recruitment process

• 1 pre-selection interview with HR (video conference)
• 1 technical interview with the current job holder (video conference or on-site)
• 1 interview with the manager for final approval (on-site, including a tour)