Customer Service Manager France & EU H/F

Vilmorin Mikado; La Ménitré; On-site; EUR 40,000 - 55,000; Full time

Benefits offered by this job

Cadre statut

13e mois

Horaires flexibles

Participation et primes

Mutuelle et restaurant d’entreprise

Job summary

Vilmorin-Mikado, semencier franco-japonais, recherche un manager Service Clients pour superviser les équipes et piloter les commandes France et EU. Vous garantirez un service end-to-end et supporterez les objectifs de performance dans un cadre international et agile.

Vous avez au moins 5 ans d’expérience dans le service client ou le commerce international, avec une forte aptitude pour le leadership, le bilinguisme (français-anglais) et le développement des talents, le tout dans un secteur

Qualifications

• Diplôme Bachelor ou Master en business ou domaine connexe.
• Expérience d’au moins 5 ans dans le service client ou le commerce international.
• Idéalement expérience dans les secteurs agrifood, agricole ou industriel.
• Gestion prouvée d’une équipe et orientation résultats.

Responsibilities

• Management d’équipe et développement de l’équipe (8 permanents et 2 CDI).
• Gestion des commandes directes France et distribution EU, de l’entrée à l’établissement de factures et encaissements.
• Conduite de la stratégie, coordination et reporting mensuel avec les équipes commerciales, supply chain, finances et quality.

Skills

Team leadership

Gestion d'équipe

Customer service

Coordination interfonctionnelle

Communication (français/anglais)

Education

Bachelor ou Master en commerce ou domaine connexe

Job description

Semencier franco-japonais, Vilmorin-Mikado est spécialisé dans la création, la production et la commercialisation de semences potagères pour les professionnels. Avec l’aide de plus de 1.000 collaborateurs, l’entreprise distribue sa large gamme sur les 5 continents (100+ pays). Vilmorin-Mikado s’inscrit au sein du groupe Limagrain (4e semencier mondial), qui s’étend sur les semences de grandes cultures, les produits agroalimentaires, et le commerce de coopératives.

Main Goal

• Team management and team building (~40%) As a manager, your role will be to lead, support, and foster the growth of your team (8 permanents and 2 fixed-term staff members). You will be responsible for setting objectives and monitoring performance, fostering a positive, collaborative work environment (particularly during peak periods), and promoting a culture of excellence.
• Monitoring and managing direct orders for France and for distributors in EU (~40%) Ensure end-to-end order processing, from entry to invoicing and payment collection, in compliance with established procedures. Organize and prioritize orders, anticipate needs, secure deliveries, and handle customer complaints as required.
• Strategic steering, coordination, and reporting (~20%) Participate in implementing the corporate strategy (safety, service quality, etc.). Handle monthly activity reporting and collaborate cross-functionally with the sales, supply chain, finance, and quality teams to optimize the customer experience.

Additional Notes

Replacement due to relocation of the previous manager.

You have a Bachelor or Master degree in business or a related field, and have at least 5 years of experience in customer service or international trade, ideally within the agri-food, agricultural, or industrial sectors. You're also recognized for a successful management experience. Proactive and adaptable, you are able to handle situations with a balance of empathy and firmness. You will leverage your leadership skills to successfully execute assigned projects and guide your team through periods of change. With great communication skills, you are proficient in French and English and skilled at fostering connections among team members.

Your Benefits And Working Environment

• Salary over 13 month (€40k–€55k), 'Cadre' status.
• Flexible working hours : Daily package (211 days), including 14 to 19 extra days-off (RTT) il addition to the legal 5 weeks / per year.
• Profit-sharing and incentive bonuses, management bonus (up to 1.5 months' salary).
• Benefits: Family health insurance, company restaurant, Works Council (perks as holiday vouchers, gift vouchers, discounted tickets, etc.), and free on-site activities.
• Finally, by joining the company, you will become part of the Limagrain Group, offering opportunities for long-term career development.

Recruitment process

• 1 Screening interview with the recruiter (via video call)
• 1 Technical interview with the manager (via video call or on-site)
• 1 Final interview with the Sales Director and HR Manager (on-site)