Customer Experience Manager M/F

Limagrain; La Ménitré; On-site; EUR 60,000 - 70,000; Full time

Benefits offered by this job

Profit-sharing et primes

Assurance santé familiale

Cafétéria d’entreprise

Avantages du comité d’entreprise (bons

Activités sur site gratuites

Job summary

Limagrain recherche un Customer Experience Manager pour diriger et optimiser l’expérience client au sein du quartier général français à La Ménitré. Vous supervisez une équipe internationale et collaborez avec les départements marketing et communication afin de lancer des campagnes produit et améliorer les parcours clients.

Le candidat idéal possède 8 à 10 ans d’expérience en CX dans des environnements internationaux et maîtrise les outils CX (CRM, NPS, Voix du Client) tout en démontrant une

Qualifications

• Master en commerce, marketing, expérience client ou domaine équivalent.
• 8 à 10 ans d’expérience en expérience client dans des environnements complexes et internationaux.
• Qualifications en management avérées avec capacité à diriger et accompagner une équipe d’experts.
• Capacité à allier écoute et influence pour favoriser l’engagement client à long terme.

Responsibilities

• Définir et mettre en œuvre la stratégie expérience client et analyser les données clients pour améliorer les parcours et la satisfaction.
• Diriger et encadrer une équipe internationale de 4 experts en marketing et communication (Digital, Events, Graphisme, Contenu).
• Conduire des projets transverses visant à optimiser les parcours clients et développer de nouveaux outils/solutions.
• Fédérer la culture client et mobiliser les parties prenantes autour des objectifs CX.
• Participer à des projets transverses pour les filiales et soutenir leur déploiement.

Skills

Leadership

Gestion des parties prenantes

Esprit analytique

Gestion du changement

Gestion d'équipe

Expérience multiculturelle

Anglais courant

Education

Master en business/marketing/expérience client

Tools

CRM

NPS

Voice of the Customer

Reporting

Gestion de projets digitaux

Marketing opérationnel

Intelligence artificielle

Job description

Job Title: Customer Experience Manager M/F

Contract type: Permanent

Job Description:

Main Goal

Based at the French headquarters in La Ménitré (30 minutes from Angers and 30 minutes from Saumur), and reporting to the global Customer Experience and Communication department, your responsibilities will include:

• Defining and implementing the customer experience strategy by collecting and analyzing customer data and performance indicators to improve customer journeys and satisfaction.
• Managing and providing daily guidance to a team of four international marketing and communication experts (in Digital, Events, Graphic design, Content creation, etc.) tasked with developing and rolling out product launch campaigns and strengthening the Vilmorin-Mikado brand.
• Leading strategic, cross-functional projects aimed at enhancing the customer experience and developing related tools (optimizing customer journeys, creating innovative services/solutions, driving continuous improvement, etc.).
• Fostering a customer-centric culture and engaging stakeholders around customer experience objectives (in collaboration with the Internal Communication Manager).
• Participating in cross-functional projects for Vilmorin-Mikado and Limagrain Vegetable Seeds, contributing to the development of new initiatives, and supporting their implementation across the company.

Experience in multicultural environments and professional proficiency in English are mandatory for this position. French would definitively an asset.

Job description

Replacement due to relocation

What we expect of you

You've got Master’s degree in business, marketing, customer experience, or a related field, and possess at least 8 to 10 years of experience in customer experience, within complex, international environments. Furthermore, you've been successfully entitled with management in the past, with the ability to lead and support a team of experts. As a proactive driver of change, you are an excellent listener capable of building relationships based on trust and influence to foster long-term engagement. You are proficient in key customer experience tools and levers—such as CRM, NPS, Voice of the Customer, reporting, digital project management, and operational marketing and are well-versed in the implications of artificial intelligence. Accustomed to working within matrix organizations, you demonstrate autonomy, agility, and sound judgment. You are comfortable navigating uncertainty, combining strong analytical skills with a results-oriented mindset and a deep-rooted customer-centric culture.

Your benefits and working environment

• Salary based on profile (€60k – €70k), Manager status (FR 'cadre').
• Working hours : Daily package (211 worked days/year), with 14 to 19 days-off in addition to the legal 5 weeks of paid vacation.
• Profit-sharing and incentive bonuses, management bonus (up to 1.5 months’ salary).
• Benefits :Family health insurance, company canteen, works council advantages (holiday vouchers, gift vouchers, discounted tickets, etc.), and free on-site activities.
• Finally, by joining the company, you will become part of the Limagrain Group, offering the opportunity for a long-term career.

Recruitment process

• 1 pre-selection interview with HR (video conference)
• 1 technical interview with the current job holder (video conference or on-site)
• 1 interview with the manager for final approval (on-site, including a tour)

Vilmorin-Mikado is a Franco-Japanese seed producer that has specialized in creating, producing, and selling vegetable seeds for professionals since 1743. As a responsible partner in the vegetable food chain, Vilmorin-Mikado is committed to helping better nourish people everywhere. Our wide range of unique, original seeds is distributed on five continents in more than 100 countries. Vilmorin-Mikado has more than 1,000 employees and recorded sales of €230 million in 2022-2023, of which 15% was entirely devoted to research. World leader in carrots and witloof chicory, Vilmorin-Mikado is also a major player in salads, tomatoes, sweet peppers, kabocha squashes, daikon radishes and bunching onions. Nearly three centuries ago, Vilmorin-Mikado's founders began our Tree Seeds work, which actively contributes to rebuilding sustainable forests.

Limagrain is a global company with deep local roots. Our parent company is an agricultural cooperative based in the Limagne-Val d’Allier plain, in the heart of Central France’s Auvergne region, while we are an international seed and agri-food group with some 9,600 employees working in 53 countries. As the 4th largest seed company in the world, we achieved sales of 2.522 billion euros in 2023-2024, with additional sales of 729 million euros from activities carried out in collaboration with our strategic partners.