Customer service manager World Export

LIMAGRAIN; Les Bois-d'Anjou; On-site; EUR 40,000 - 55,000; Full time

Benefits offered by this job

Salary €40k–€55k (cadre)

Working hours: 211 days/year

Profit-sharing and incentive bonuses

Family health insurance

On-site company restaurant

Holiday vouchers

Job summary

Limagrain is seeking a Customer Service Manager based at the La Ménitré headquarters, 35 minutes from Angers and 30 minutes from Saumur. You will report to the Global Customer Service Director and lead a team of 10 permanent and 2 fixed-term staff, driving professional growth and a culture of excellence.

You will oversee end-to-end order processing, invoicing and payment collection, resolve issues, and implement the company strategy with IT, safety and service quality projects.

Qualifications

• Bachelor or Master’s degree in international business or related field.
• At least 5 years of experience in customer service or international trade, ideally in agri-food or industrial sectors.
• Demonstrated managerial experience and ability to coach a team.
• Proactive and adaptable with empathy and firmness; strong leadership for projects.
• Fluent in English; knowledge of French is a plus.

Responsibilities

• Lead and grow a team of 10 permanent and 2 fixed-term staff, guiding peak-period performance.
• Oversee end-to-end order processing from entry to invoicing and payment collection.
• Coordinate cross-functional projects in IT, safety and service quality; report monthly.
• Collaborate with sales, supply chain and finance to optimize customer experience.

Skills

Leadership

Customer service

Project management

English proficiency

Communication

Education

Bachelor or Master’s degree in international business

Job description

Function

Based at the headquarters in La Ménitré (35 minutes from Angers city center, 30 minutes from Saumur) and reporting to the Global Customer Service Director, your role will be to ensure Customer Service for our clients all over the world ; North and South America, European Agronomists (except France), Middle East and Asia Customers.

Main Goal

• Team Management and Leadership As a manager, your role will be to lead, support, and foster the professional growth of your team (including 10 permanent and 2 fixed-term employees). You will be responsible for setting objectives, monitoring performance, and cultivating a positive, collaborative work environment—especially during peak periods—while promoting a culture of excellence.


• Operationnal Management Ensure the end-to-end processing of orders, from initial entry all the way to invoicing and payment collection, following the rules and established processes. This includes organizing and prioritizing orders, anticipating needs, securing timely deliveries, and—when necessary—handling customer complaints.


• Project management, Coordination, and Reporting Contribute to the implementation of company strategy (covering areas such as IT tools, safety and service quality). You will be responsible for monthly activity reporting and will collaborate cross-functionally with the sales, supply chain, finance, and quality teams to optimize the customer experience.

What We Expect Of You

You've got a Bachelor or a Master's degree in international business or a related field, and possess at least 5 years of experience in customer service or international trade—ideally within the agri-food, agricultural, or industrial sectors. Furthermore, you've been successfully entitled with a managerial role in the past and would know how to support your team. Proactive and adaptable, you are able to handle various situations with a balance of empathy and firmness. You will leverage your leadership skills to successfully execute assigned projects and guide your team through periods of change. As a skilled communicator, you are proficient in English and skilled at fostering connections among team members (any other language, as French, would be an asset).

Your Benefits And Working Environment

• Salary depending on the profile (€40k – €55k), Manager status (FR 'cadre').


• Working hours: Daily package (211 worked days/year), with 14 to 19 days off in addition to the legal 5 weeks of paid vacations


• Profit-sharing and incentive bonuses, management bonus (up to 1.5 months’ salary).


• Benefits : Family health insurance, on-site company restaurant, works council advantages (holiday vouchers, gift vouchers, discounted tickets, etc.), and free on-site activities.


• Furthermore, by joining the company, you will become part of the Limagrain Group—an organization that offers opportunities for a long-term career.

Recruitment process

• 1 HR Interview (online)


• 1 Manager Interview (online or on-site)


• 1 Director Interview (on-site with a tour)