Customer Experience Manager M/F

Vilmorin Mikado; La Ménitré; On-site; EUR 60,000 - 70,000; Full time

Benefits offered by this job

Family health insurance

Company canteen

Works council benefits

Holiday vouchers

Gift vouchers

Free on-site activities

Job summary

Vilmorin-Mikado, based at the French headquarters in La Ménitré, seeks a senior leader to define and drive the customer experience strategy. You will manage a four-member international team responsible for digital, events, design, and content initiatives that strengthen the brand and launch campaigns.

Reporting to the global Customer Experience and Communication department, you will lead cross-functional projects, foster a customer-centric culture, and collaborate with Limagrain Vegetable Seeds

Qualifications

• Master’s degree in business, marketing, customer experience or related field.
• 8–10 years of experience in customer experience within international environments.
• Experience leading and supporting a team of experts.
• Proficiency in English; French is an asset.
• Strong analytical skills and ability to drive change in matrix organizations.

Responsibilities

• Define and implement the customer experience strategy using data and KPIs to improve journeys.
• Lead and guide a team of four international marketing and communication experts.
• Drive cross-functional projects to enhance customer experience and develop related tools.
• Foster a customer-centric culture and engage stakeholders around CX objectives.
• Collaborate with Limagrain and internal teams on new initiatives across the company.

Skills

Leadership

Stakeholder management

Analytical skills

Customer-centric

Multicultural experience

English proficiency

Education

Master’s degree in business/marketing/customer experience

Tools

CRM

NPS

VoC

Reporting

Digital project management

Ops marketing

Job description

Vilmorin-Mikado is a Franco-Japanese seed company, specialized in the development, production, and marketing of vegetable seeds for professional growers. Supported by a workforce of over 1,000 employees, the company distributes its extensive product range across five continents (in more than 100 countries). Vilmorin-Mikado is part of the Limagrain group—the world’s 4th largest seed company—which operates in the fields of field crop seeds, agri-food products, and cooperative-based commerce.

Main Goal

Based at the French headquarters in La Ménitré (30 minutes from Angers and 30 minutes from Saumur), and reporting to the global Customer Experience and Communication department, your responsibilities will include:

• Defining and implementing the customer experience strategy by collecting and analyzing customer data and performance indicators to improve customer journeys and satisfaction.
• Managing and providing daily guidance to a team of four international marketing and communication experts (in Digital, Events, Graphic design, Content creation, etc.) tasked with developing and rolling out product launch campaigns and strengthening the Vilmorin-Mikado brand.
• Leading strategic, cross-functional projects aimed at enhancing the customer experience and developing related tools (optimizing customer journeys, creating innovative services/solutions, driving continuous improvement, etc.).
• Fostering a customer-centric culture and engaging stakeholders around customer experience objectives (in collaboration with the Internal Communication Manager).
• Participating in cross-functional projects for Vilmorin-Mikado and Limagrain Vegetable Seeds, contributing to the development of new initiatives, and supporting their implementation across the company.

Experience in multicultural environments and professional proficiency in English are mandatory for this position. French would definitively an asset.

Replacement due to relocation

You've got Master’s degree in business, marketing, customer experience, or a related field, and possess at least 8 to 10 years of experience in customer experience, within complex, international environments. Furthermore, you've been successfully entitled with management in the past, with the ability to lead and support a team of experts. As a proactive driver of change, you are an excellent listener capable of building relationships based on trust and influence to foster long-term engagement. You are proficient in key customer experience tools and levers - such as CRM, NPS, Voice of the Customer, reporting, digital project management, and operational marketing - and are well-versed in the implications of artificial intelligence. Accustomed to working within matrix organizations, you demonstrate autonomy, agility, and sound judgment. You are comfortable navigating uncertainty, combining strong analytical skills with a results-oriented mindset and a deep-rooted customer-centric culture.

• Salary based on profile (€60k - €70k), Manager status (FR 'cadre').
• Working hours : Daily package (211 worked days/year), with 14 to 19 days-off in addition to the legal 5 weeks of paid vacation.
• Profit-sharing and incentive bonuses, management bonus (up to 1.5 months’ salary).
• Benefits : Family health insurance, company canteen, works council advantages (holiday vouchers, gift vouchers, discounted tickets, etc.), and free on-site activities.
• Finally, by joining the company, you will become part of the Limagrain Group, offering the opportunity for a long-term career.

Recruitment process :

• 1 pre-selection interview with HR
• 1 technical interview with the current job holder
• 1 interview with the manager for final approval