Customer Service Manager France & EU H/F

Vilmorin-Mikado; La Ménitré; On-site; EUR 40,000 - 55,000; Full time

Benefits offered by this job

Salary over 13 months

13th month salary

Flexible working hours

Profit-sharing and management bonus

Company restaurant

Works Council perks

Long-term career development

Job summary

Vilmorin-Mikado in France seeks a senior customer service and operations manager to lead a team of eight permanent staff and two fixed-term colleagues. You will oversee end-to-end order processing for France and EU distributors, and help implement the company strategy, with a focus on safety, service quality and cross-functional collaboration.

The ideal candidate holds a Bachelor or Master in business, has at least 5 years in customer service or international trade, proven management experience,

Qualifications

• Bachelor or Master degree in business or a related field.
• At least 5 years of experience in customer service or international trade.
• Proven successful management experience.

Responsibilities

• Lead a team of 8 permanent staff and 2 fixed-term staff.
• Oversee end-to-end order processing for France and EU distributors.
• Participate in implementing corporate strategy with cross-functional teams.

Education

Bachelor or Master degree in business or related field

Tools

Multilingual: French and English

Job description

Semencier franco-japonais, Vilmorin-Mikado est spécialisé dans la création, la production et la commercialisation de semences potagères pour les professionnels. Avec l’aide de plus de 1.000 collaborateurs, l’entreprise distribue sa large gamme sur les 5 continents (100+ pays). Vilmorin-Mikado s’inscrit au sein du groupe Limagrain (4e semencier mondial), qui s’étend sur les semences de grandes cultures, les produits agroalimentaires, et le commerce de coopératives.

Main Goal

• Team management and team building (~40%) As a manager, your role will be to lead, support, and foster the growth of your team (8 permanents and 2 fixed-term staff members). You will be responsible for setting objectives and monitoring performance, fostering a positive, collaborative work environment (particularly during peak periods), and promoting a culture of excellence.
• Monitoring and managing direct orders for France and for distributors in EU (~40%) Ensure end-to-end order processing, from entry to invoicing and payment collection, in compliance with established procedures. Organize and prioritize orders, anticipate needs, secure deliveries, and handle customer complaints as required.
• Strategic steering, coordination, and reporting (~20%) Participate in implementing the corporate strategy (safety, service quality, etc.). Handle monthly activity reporting and collaborate cross-functionally with the sales, supply chain, finance, and quality teams to optimize the customer experience.

Additional Notes

Replacement due to relocation of the previous manager.

You have a Bachelor or Master degree in business or a related field, and have at least 5 years of experience in customer service or international trade, ideally within the agri-food, agricultural, or industrial sectors. You're also recognized for a successful management experience. Proactive and adaptable, you are able to handle situations with a balance of empathy and firmness. You will leverage your leadership skills to successfully execute assigned projects and guide your team through periods of change. With great communication skills, you are proficient in French and English and skilled at fostering connections among team members.

Your Benefits And Working Environment

• Salary over 13 month (€40k-€55k), 'Cadre' status.
• Flexible working hours : Daily package (211 days), including 14 to 19 extra days-off (RTT) il addition to the legal 5 weeks / per year.
• Profit-sharing and incentive bonuses, management bonus (up to 1.5 months' salary).
• Benefits: Family health insurance, company restaurant, Works Council (perks as holiday vouchers, gift vouchers, discounted tickets, etc.), and free on-site activities.
• Finally, by joining the company, you will become part of the Limagrain Group, offering opportunities for long-term career development.

Recruitment process

• 1 Screening interview with the recruiter (via video call)
• 1 Technical interview with the manager (via video call or on-site)
• 1 Final interview with the Sales Director and HR Manager (on-site)