Customer Experience Lead — Orders & Support

US Foods; Nouvelle-Calédonie; In loco; EUR 26.540 - 33.779; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Paid time off

Retirement benefits

Employee stock purchase plan

Life insurance

Descrizione del lavoro

US Foods is seeking a customer service associate to act as a liaison between customers and internal departments. You will handle inbound and outbound calls, process orders, and address inquiries and complaints with a focus on accuracy and timeliness.

Responsibilities include recording interactions, resolving billing issues, and coordinating same-day deliveries. A High School diploma is required with 3+ years in a call center environment preferred.

Competenze

• High School diploma or equivalent required.
• Minimum of three years experience in customer service call center environment required.
• Experience in food service distribution a plus.
• CRM / Phone Technology experience preferred.

Mansioni

• Receive inbound calls and place outbound calls to provide information about products and services, take orders, or obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and actions taken.
• Resolve customers’ service or billing complaints and ensure appropriate changes were made.
• Coordinate same-day deliveries and pickups for customers; respond to delivery questions and issues.

Conoscenze

Customer service

Verbal communication

Problem resolution

CRM / Phone technology

Microsoft Office

Formazione

High School diploma

Bachelor’s degree desirable

Strumenti

CRM systems

Microsoft Office

Phone systems

Descrizione del lavoro

US Foods is seeking a customer service associate to act as a liaison between customers and internal departments. You will handle inbound and outbound calls, process orders, and address inquiries and complaints with a focus on accuracy and timeliness.

Responsibilities include recording interactions, resolving billing issues, and coordinating same-day deliveries. A High School diploma is required with 3+ years in a call center environment preferred.