Customer Care & Order Specialist II

ThermoFisher Scientific; Villejust; On-site; EUR 28,000 - 36,000; Full time

Job summary

Thermo Fisher Scientific is seeking a Customer Service Representative II to provide frontline support across the service lifecycle, from inquiries through order fulfillment. You will work in a collaborative, office-based environment, handling orders, quotations, and customer data while coordinating with cross-functional teams to ensure timely delivery.

Ideal candidates have at least 1 year in customer service in SSC or multinational settings, strong English communication, and proficiency with

Qualifications

• Minimum 1 year of customer service experience in SSC/multinational environment.
• Strong written and verbal English; additional European language proficiency highly valued.
• Proficient in Microsoft Office applications; ERP experience beneficial but not required.

Responsibilities

• Handle customer inquiries and process orders end-to-end.
• Manage quotations and maintain customer data across ERP/CRM.
• Coordinate with cross-functional teams to ensure timely delivery.
• Contribute to process improvements and uphold core values.

Skills

Customer service

English communication

Microsoft Office

ERP systems (Oracle/SAP)

Data entry accuracy

Problem-solving

Multitasking

Teamwork

Independent work

CRM software

Education

Government Body award or equivalent certification

Tools

CRM systems

Job description

Thermo Fisher Scientific is seeking a Customer Service Representative II to provide frontline support across the service lifecycle, from inquiries through order fulfillment. You will work in a collaborative, office-based environment, handling orders, quotations, and customer data while coordinating with cross-functional teams to ensure timely delivery.

Ideal candidates have at least 1 year in customer service in SSC or multinational settings, strong English communication, and proficiency with