Customer Operations Specialist

Planet Pharma; Vitry-sur-Seine; On-site; EUR 30,000 - 40,000; Full time

Job summary

A leading pharmaceutical company in Vitry-sur-Seine is seeking a Customer Operations Representative to provide on-site support. This role requires managing interactions with service providers, handling administrative documentation, and ensuring compliance with operational standards. Ideal candidates should have previous experience in a laboratory setting, strong organizational skills, and proficiency in professional English. The company offers a collaborative environment with opportunities for continual professional growth.

Qualifications

• Experience in a laboratory environment with a focus on customer service.
• Strong attention to detail skills.
• Availability to start immediately or with short notice.

Responsibilities

• Escort visitors and external service providers on-site.
• Coordinate supplier and visitor activities according to site rules.
• Collect and process administrative documentation.

Skills

Customer service orientation

Organizational skills

English proficiency

ERP systems knowledge

MS Office Suite proficiency

Education

Level/Diploma Bac+2 to Bac+3 in administrative and commercial management

Tools

MS Office Suite

ERP systems

Job description

Customer Operations Representative – On-Site Support

We are seeking a Customer Operations Representative to join our on‑site team supporting a major pharmaceutical client. In this role, you will be the primary point of contact for visiting service providers and suppliers, coordinating their activities, and ensuring all associated administrative documentation is completed accurately. You will also assist with document archiving and general coordination tasks, ensuring a smooth and efficient site operation. This is an excellent opportunity for a detail‑oriented individual who enjoys structured, administrative, and customer‑facing work.

Our company provides comprehensive scientific solutions and services to clients worldwide, helping them maintain and optimize their laboratory operations. We focus on delivering high‑quality technical support, equipment management, and operational excellence to ensure clients can achieve their scientific and business goals efficiently and safely.

Responsibilities

• Escort visitors and external service providers on‑site, including driving in company vehicles.
• Coordinate and schedule supplier and visitor activities in compliance with site rules.
• Collect and process administrative documentation related to visits and services.
• Assist in archiving and maintaining site records.
• Communicate with internal teams and clients to ensure smooth operations.
• Ensure compliance with quality, health, safety, and environmental standards.
• Provide timely updates on activities and maintain accurate records in internal databases.

Requirements

• Previous experience or knowledge in a laboratory environment, ideally with customer service focus.
• Strong organizational skills and attention to detail.
• Proficient in professional English (reading, writing, speaking).
• Experience with ERP systems and MS Office Suite (Excel proficiency essential).
• Valid driving license and ability to drive company vehicles on‑site.
• Availability to start immediately or within a short notice period.
• Level/Diploma Bac+2 to Bac+3 in administrative and commercial management or equivalent experience.