Global Service Operations Specialist II

ASM; Crolles; On-site; EUR 42,000 - 56,000; Full time

Job summary

ASM in Europe is seeking a Specialist II, Service Operations to support spare parts, service operations, procurement and office management across our international team. You will act as a key interface between customers, Field Service, Service Management, Finance and suppliers to ensure timely, accurate service processes.

The ideal candidate is highly organized, detail‑oriented and thrives in a fast paced, multi‑country environment where collaboration and data accuracy are critical.

Qualifications

• Completed commercial vocational training, business administration, or equivalent qualification.
• Several years of experience in administration, customer support, service operations, purchasing, or a similar business support role.
• Experience working in an international, customer-facing environment is preferred.
• Strong proficiency in Microsoft Office applications and practical experience with SAP (S/4HANA).
• Strong numerical and analytical abilities and experience with quoting, invoicing, purchasing, and contract administration processes.
• Excellent written and verbal communication skills in English and French.

Responsibilities

• Create service quotations for both contract and time-and-material services.
• Prepare and maintain service contracts and service orders within SAP S/4HANA, including equipment assignments and billing plans.
• Support service invoicing activities in collaboration with regional customer support teams.
• Monitor and report on key service performance indicators, including Field Service inventory management.
• Manage service work-in-progress (WIP) and deferred revenue activities in partnership with Finance and Business Control.
• Support monthly forecasting activities with Service and Marketing leadership.
• Ensure accurate administration and tracking of service-related transactions and documentation.
• Coordinate travel and hotel bookings for employees and visitors, managing relationships and annual agreements with local hotel partners.
• Manage relationships and annual agreements with local hotel partners.
• Handle incoming and outgoing mail and courier services.
• Coordinate activities with external vendors and service providers, including ordering and managing office supplies and equipment.
• Support office health, safety, and workplace standards.
• Organize customer and employee events
• Manage day to day fleet operations, vehicle allocation, lease administration, vendor interactions, reporting and issue resolutions.

Skills

Microsoft Office

SAP S/4HANA

Quoting

Invoicing

Purchasing

Contract administration

English

French

Education

Commercial vocational training / business administration

Tools

SAP

Job description

ASM in Europe is seeking a Specialist II, Service Operations to support spare parts, service operations, procurement and office management across our international team. You will act as a key interface between customers, Field Service, Service Management, Finance and suppliers to ensure timely, accurate service processes.

The ideal candidate is highly organized, detail‑oriented and thrives in a fast paced, multi‑country environment where collaboration and data accuracy are critical.